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Wholesale Payments - Domain Program Manager - VP at JPMorgan Chase Bank, N.A.

Posted in General Business 12 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Plano, Texas

Job Description:

The Domain Program Manager will join the Field domain focusing on providing Product Owner support with Portfolio Management and ensuring successful delivery across the domain. The individual will be responsible for leading the domain level ceremonies (quarterly roadmap, risk management, delivery planning, operational readiness forums, etc), and coordinating delivery both within Field domain and with other domains and/or Lines of Business.

The Domain Program Manager will focus on supporting improvements to the client journey, development of the product roadmap, and leading a cross functional team to deliver interconnected product capabilities across business units to drive value to the firm. This position requires a collaborative individual capable of understanding and navigating the impact of new processes, products and enhancements.

This highly collaborative position requires an individual who has demonstrable end-to-end program and/or product management skills and a proven history of successful product delivery, agile transformation experience and team leadership.


• Planning, organizing , and directing the completion of specific projects ensuring these projects are on time and within scope

• Capturing thorough meeting minutes, tracking of follow-ups and proactively providing support to the Field domain

• Helping to identify and document challenges and risks to the Field domain roadmap items including managing controls frameworks and deliverables

• Engaging with stakeholders to understand the business needs, level set expectations, and ensure acceptance of what has been or will be implemented

• Ability to drive strategic discussions, identify gaps, and organize meetings to facilitate resolution

  • Quarterly Business Review planning
  • Coordinating User Acceptance Testing & Production Validation Testing with end users
  • Engaging with scrum masters to align on initiative deliveries
  • Identifying performance metrics and managing to successful outcomes through JIRA and Tableau
  • Establishing thought leadership and client-centric vision for domain changes
  • Inclusive leadership with cross functional partners to help drive solutions that are meaningful for clients
  • Supporting all controls and compliance requirements and ensuring that all pre and post launch conditions are met in order to release product on time and within budget
  • Identifying issues quickly, escalate and bring to closure, with a critical focus on client experience


  • Bachelor's degree required
  • Minimum of 5+ years of program management, product development, leadership, or related experience
  • Strong working knowledge of Powerpoint and JIRA
  • Proven ability to drive and deliver a successful Product Roadmap
  • Leadership experience as well as strong organizational skills to plan, organize and schedule resources
  • Strong communication and presentation skills
  • Understanding of product development lifecycle and deployment of new payment solutions
  • Process improvement
  • General business acumen
  • Team player capability of building relationships and collaborating across the organization
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans