Wholesale Payments Operations - Project Manager at JPMorgan Chase Bank, N.A.

Posted in General Business 4 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: New York, New York





Job Description:

The Transformation Team, sitting within Wholesale Payments Client Service, Implementations and Operations, is responsible for designing and delivering the tooling, infrastructure and client service and operational model to support the ongoing development and commercialisation of payment related services for Financial Institution, Non-Bank Financial Institution, Corporate and Commercial Bank clients globally. These services include Direct Clearing as well as Correspondent based settlement solutions to the client.

Within this team we are now creating a new core group tasked with developing, in partnership with Product and Technology partners, the Operations and Client Service Operating model to support Wholesale Payments in its multiyear Commerce Strategy, initially focussed across our small and medium business client segment.

Summary of responsibilities

You will partner will with Technology, Product, and Operations to own the design and implementation of new functional services. You will also help design an integrated Client Service and Operating model to successfully deliver them. The role requires the following:


  • Understand and represent the Client requirements, their usage of the Product, preferred experience - prioritise requirements based on data analysis
  • Articulate and document process flows including customer interactions, Ops intervention, end to end flows
  • Cover functional and non-functional requirements
  • Perform impact analysis for business initiatives to determine key business groups that will be required to undergo technical or operational process change
  • Document the Business Requirements required to enable development groups to build target state products, processes and technology
  • Ad-hoc consultation for unique/unexpected scenarios highlighted during the performance of testing and validation.
  • Conduct walk through and training sessions to update stakeholders and user groups
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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