Posted in General Business 10 days ago.
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Location: Franklin, Tennessee
Build What Matters
At Lee Company, our mission is to create a workplace where all employees can thrive – professionally and personally.
We take the time to invest in our employees, so they can build what matters most to them: a career they love, financial security, a healthy life, the sense of belonging or a way to give back to the community.
If you want competitive pay and benefits, plus an opportunity to realize your dreams and reach your full potential, join our winning team and start building what matters to you.
Check out our careers page: http://www.leecompany.com/careers/
Summary of Job:The Customer Service Representative (CSR) will provide World Class Customer Service to Lee Company’s external and internal customers. Be part of a front-line team answering phone calls/emails from customers and technicians in a professional, and timely manner. Escalate any customer issues to their leadership with a sense of urgency.
Interact with facility service staff daily to provide an optimal level of support and communication. Develop and maintain strong professional working relationships with other team members. A deep understanding of Lee Company’s culture and mission is vital to the success of this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (include but are not limited to)
Education and Experience:
Skills and Abilities:
PHYSICAL DEMANDS/WORKING CONDITIONS:
The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
Individuals in an office-based position will encounter ambient room temperatures, fluorescent lighting, and will be expected to operate traditional office equipment as found in any typical office environment. Individuals may need to sit at a desk or table for long periods of time. An office worker may also be expected to spend long hours in front of a computer screen. A person in this position can be expected to reach over shoulder heights; crouch or stoop below the waist; experience repetitive wrist, hand, or finger movement; occasionally lift up to 25 pounds depending on the position.
Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.