The Marketing Center of Excellence (COE) and the LOB Marketing teams are kicking off a transformation roadmap to simplify the Marketing Operating Model. The Marketing Process Improvement Manager (VP) will lead the design and deployment of strategic process improvements efforts across all CCB marketing in partnership with the Process Engineering Center of Excellence (PE COE), the Marketing COE, LOBs marketers, Data & Analytics, Finance, Legal, Controls, and HR. This candidate will serve as a trusted thought partner to senior stakeholders, delivering recommendations, robust implementation plans, and execution support to realize business improvement targets. The Marketing Process Improvement Manager will report into the Head of Marketing Operations Transformation and be accountable for reducing complexity in end-to-end marketing processes, thereby improving the marketer's experience, decreasing risks, yielding financial benefits, and cultivating a culture of continuous improvement.
The ideal candidate will have high emotional intelligence and demonstrate strong influencing, expert negotiation, and excellent interpersonal skills, successfully participating in and leading engagements. As a part of the team, you will study, learn, and analyze complex process challenges, identify root causes, and design innovative solutions to close performance gaps.
Specifically, you will:
Employ Lean Six Sigma methodologies, leading teams of consultants and marketers to support multiple, concurrent improvement efforts
Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions
Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders' actions on key business decisions and major change initiatives
Ensure quality and timeliness of deliverables, including establishing and leading key tollgates in process improvement efforts
Champion continuous improvement initiatives across CCB Marketing
Educate marketers on lean methodologies and drive adoption
Be a recognized culture carrier who leads with consistency, integrity, and humility
Collaborate with cross-functional partners to enhance the end-to-end value chain
Integrate process mining, process discovery, process modeling, decision modeling and workflow/ task management with our digital transformation roadmap
Influence, design, and develop strategic processes
Actively develop team members, including serving as a mentor
Bachelor's degree from an accredited institution
Lean Six Sigma Black Belt
Demonstrated experience leading teams in strategy, process improvement, or re-engineering efforts
Demonstrated Project Management experience
Flexibility to work effectively with stakeholders and colleagues at all levels
BPM experience or proficiency in a digital-savvy organization
Skilled Kaizen facilitator for both in-person and virtual environments
Strong executive-level communication skills and presence
Self-driven and capable of taking initiative and working with minimal direction
Excellent skills with MS Excel, PowerPoint, and Visio
Hire a highly skilled and quickly coordinated team to drive transformation
MBA or advanced degree
4+ years post-graduate work experience
Experience with Agile methodologies, Change Management Principles, Organization Design, or leading Transformational engagements
Proficiency with Tableau, Alteryx, or similar systems
Experience with process mining, process discovery tools such as Signavio, Kryon, Pega, iGrafx, Activiti)
Experience in the financial services industry
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.