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Wholesale Payments - Sr. Product Manager - Executive Director at JPMorgan Chase Bank, N.A.

Posted in General Business 9 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Francisco, California

Job Description:

About J.P. Morgan Merchant Services

Merchant Services is the global payment processing business for JPMorgan Chase & Co and the world's leading merchant acquirer with over $1+ trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

About the Team

Within Merchant Services, the newly formed Integrated Payments Product Group (IPPG) is responsible for building an evolving suite of new platforms, products and services that will power millions of businesses globally, from small businesses to large corporate clients. Coupled with J.P. Morgan's comprehensive banking capabilities and global reach, IPPG's innovative and commerce-oriented growth initiatives will continue to differentiate us from other banking and FinTech competitors.

About the Position

The IPPG team is seeking a talented, ambitious, and experienced product manager to lead the overall strategy and development of Commerce Enabler, a new J.P. Morgan optimization services engine that will play a foundational role in our overall commerce strategy. Commerce Enabler will provide a diverse array of value-add services to J.P. Morgan clients that will help them grow and better manage their businesses. Example optimization services may include lending, netting, aggregation, pay type conversion, fees and FX offered within digital wallets and commerce platforms. Commerce Enabler will leverage a microservice architecture and APIs to deliver powerful and configurable client integrations that drive customer satisfaction and retention. Key to success is to bring existing JP Morgan products into a configurable solution for our clients in a value added fashion.

The Commerce Enabler Product Manager will be responsible for driving the vision, roadmap and overall direction of the product and related initiatives. The position requires a collaborative individual capable of understanding and navigating the impact of new products, enhancements, and brand mandate implications across multiple upstream and downstream teams and systems. The ideal candidate will have deep domain expertise in global payments and experience in banking, treasury and/or FinTech. A delivery-focused mindset with strong agile planning and communications skills are critical to success in this role.


§ Work closely with cross functional partners and clients to understand merchant / client needs, changes in industry landscape, and help drive solutions that are meaningful for clients

§ Establish thought leadership and 1-3 strategic vision for commerce enabler

§ Define new product features, working collaboratively with business and engineering teams across Wholesale Payments to ensure a unified product landscape

§ Develop product roadmaps, business cases and other artifacts necessary to drive support for new product initiatives

§ Execute 'Ready to Launch/Sell' plan for new products and enhancements within the Region and ensure execution of post-implementation activities to monitor product performance and clients' utilization of product features.

§ Manage day-to-day priorities in relation to the product by working closely with functional partners and by providing expert support to front, middle and back office.

§ Create clear product epics and requirements that are easily understood by business and engineering partners and then validate delivery against those requirements, owning the work from start to finish

§ Represent the voice of the customer as a part of an agile development methodology

§ Own and manage a product backlog, with accountability for clearly expressing all backlog items, user stories and acceptance criteria to best achieve product strategy

§ Work with Technology teams to define estimates for development work

§ Develop product requirements, user personas, customer journeys and support technology development throughout the delivery lifecycle

§ Build effective relationships with key Product, Technology, Operations, Sales and functional leads while being able to effectively challenge them to move projects forward

§ Create and evolve internal and client facing materials

§ Educate internal and external stakeholders on capabilities

Qualifications :

§ Bachelor's degree required / MBA preferred

§ Minimum of 7 years of experience in product management and development

§ Expertise in payments - acquiring/acceptance/payment processing and/or digital payments, wallets experience preferred

§ Banking experience will be added advantage

§ Team player and capable of building relationships with key business partners

§ Ability to work in a matrix organization and learn quickly

§ Deep understanding of product development lifecycle and deployment of new payment solutions

§ Talent for communication of complex business topics

§ General business strategy acumen

§ Ability to provide clear and succinct verbal updates to colleagues and senior executives

§ Ability to structure executive presentations with minimal inputJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans