Posted in General Business 8 days ago.
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Location: Jersey City, New Jersey
JPMorgan Chase & Co. is a leading global financial services firm with assets of $1.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients.
The USWM - Digital & Client Solutions team is charged with creating a fully integrated, elegant and seamless digital experience across the entire life cycle for both clients and advisors, creating a compelling Omni-channel experience that both creates efficiencies for clients and advisors and enhances their relationships. We build the strategic vision and execute programs to bring to life this digital experience, driving 360-degree client engagement. Our organization works closely with the business, both in Global Wealth Management and Chase Wealth Management, with teams aligned to front-office regions, service teams, strategy and solutions teams, marketing and technology.
The USWM - Digital & Client Solutions team is looking for motivated, forward thinking individuals with a singular focus of delivering innovative solutions for our clients in the most thoughtful digital way. USWM D&CS is seeking a talented experienced product manager to join our product development efforts and drive excellence in our Digital Assistant capabilities. The Chase Digital Assistance (CDA) product area manages the Digital Assistant, Natural Language Search (NLS) and Elastic Search (ES) teams to create engaging and sophisticated natural language experiences to enable convenient, friction-less, consumer financial services experiences which is currently in the mobile app (Digital Assistant), search functions on chase.com and across platforms and channels.
This individual will need to think strategically about the needs of business and our clients to understand what business cases to pursue and how. Being about to collaborate, innovate and deliver a story is critical to this role. Individual should also believe in the power of data and analytics to really help shape the positioning of experiences for our clients. In addition, this individual will be using Agile methodologies to execute against the product roadmap for our Digital Assistant product offering and related capabilities. Collaboration with product owners both within and outside of the team, designers, software developers and testers will be required to develop a unified customer experience to support all varieties of consumer product sets.
This position requires the ability to come up to speed quickly on the business functionality of an array of inter-connected software components in order to deliver an ideal customer experience. Experience working with Natural Language Platforms and Conversational AI would be highly valued in this position. Candidates should have motivation and drive to lead initiatives through completion, ensuring all aspects of the experience are delivered with a high degree of quality and across an efficient timeline. Excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for digital and emerging technologies are also qualities that would make for an effective candidate.
Successful Product Manager will exhibit strong client focus, intellectual curiosity, excellent problem-solving and communication skills, and ability to prioritize and structure the work effectively to achieve a desired outcome within a specified time frame. As such, while not required, prior experience with business transformation programs / teams will be helpful.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans