JP Morgan Wealth Management - Digital & Client Solutions/Digital Assistance - Product Manager, VP - Jersey City, NJ at JPMorgan Chase Bank, N.A.

Posted in General Business 8 days ago.

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Type: Full-Time
Location: Jersey City, New Jersey

Job Description:

JPMorgan Chase & Co. is a leading global financial services firm with assets of $1.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients.

The USWM - Digital & Client Solutions team is charged with creating a fully integrated, elegant and seamless digital experience across the entire life cycle for both clients and advisors, creating a compelling Omni-channel experience that both creates efficiencies for clients and advisors and enhances their relationships. We build the strategic vision and execute programs to bring to life this digital experience, driving 360-degree client engagement. Our organization works closely with the business, both in Global Wealth Management and Chase Wealth Management, with teams aligned to front-office regions, service teams, strategy and solutions teams, marketing and technology.

The USWM - Digital & Client Solutions team is looking for motivated, forward thinking individuals with a singular focus of delivering innovative solutions for our clients in the most thoughtful digital way. USWM D&CS is seeking a talented experienced product manager to join our product development efforts and drive excellence in our Digital Assistant capabilities. The Chase Digital Assistance (CDA) product area manages the Digital Assistant, Natural Language Search (NLS) and Elastic Search (ES) teams to create engaging and sophisticated natural language experiences to enable convenient, friction-less, consumer financial services experiences which is currently in the mobile app (Digital Assistant), search functions on and across platforms and channels.

This individual will need to think strategically about the needs of business and our clients to understand what business cases to pursue and how. Being about to collaborate, innovate and deliver a story is critical to this role. Individual should also believe in the power of data and analytics to really help shape the positioning of experiences for our clients. In addition, this individual will be using Agile methodologies to execute against the product roadmap for our Digital Assistant product offering and related capabilities. Collaboration with product owners both within and outside of the team, designers, software developers and testers will be required to develop a unified customer experience to support all varieties of consumer product sets.

This position requires the ability to come up to speed quickly on the business functionality of an array of inter-connected software components in order to deliver an ideal customer experience. Experience working with Natural Language Platforms and Conversational AI would be highly valued in this position. Candidates should have motivation and drive to lead initiatives through completion, ensuring all aspects of the experience are delivered with a high degree of quality and across an efficient timeline. Excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for digital and emerging technologies are also qualities that would make for an effective candidate.

Successful Product Manager will exhibit strong client focus, intellectual curiosity, excellent problem-solving and communication skills, and ability to prioritize and structure the work effectively to achieve a desired outcome within a specified time frame. As such, while not required, prior experience with business transformation programs / teams will be helpful.


  • A CDA advocate for customers as a new way of engaging with the bank
  • Be a leader in thinking through strategies and product vision for investment clients and prospects
  • Lead conversations with partners to understand current pain points or opportunities to develop a reformed digital experience through CDA
  • Perform consumer research including competitive analysis
  • Drive the execution of assigned prioritized initiatives in the roadmap
  • Collaborate with design, engineering, operations, and line of business leads to produce proposed customer experiences that meet the vision and established pattern of the Digital Assistant.
  • Refine Initiatives into Business Requirements (Epics) that can be delivered within a Quarter.
  • Define detailed acceptance criteria (Stories) that will produce working software by partner technology teams within a Sprint.
  • Partner with product owners to perform sprint planning and prioritization of the supporting scrum teams in order to align with roadmap priority and targeted planning
  • Managing status' in Jira to ensure transparency, clarity, and timeliness
  • Demonstrate ownership of requirements through knowledge expertise, removal of barriers and synchronization with broader product team.
  • Step in as-needed for issue triage and remediation to ensure consistent production quality.
  • Attend and contribute to all scrum/agile ceremonies
  • Guide more junior product managers and tech developers to delivery of initiatives
  • Ensure the JP Morgan brand is highlighted in the right way and that all appropriate regulations (including regulatory oversight and processes) are all satisfied

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Obsessed/Focus - is dedicated to meeting the expectations and requirements of all customers, solicits first hand stakeholder feedback and is able to translate that feedback into improvement ideas and initiative; acts with both internal and external customers in mind;
  • Decision Quality - makes sound decisions based on a mix of analysis, experience and judgment; most solutions and suggestions turn out to be correct and accurate
  • Innovation - is good at bringing the creative ideas of other to market; can facilitate effective brainstorming; can predict potential outcomes of ideas
  • Learning Agility - learns quickly when facing new opportunities and/or problems; enjoys the challenge of new and ambiguous tasks; analyzes both successes and failure for improvement ideas; quickly grasps the underlying needs of requests
  • Problem Solving - uses sound methods to solve difficult problems with effective solutions; can see hidden problems; doesn't stop at the first or obvious answer; able to read and interpret complex information


  • 5-10 years work experience in product development, preferably in financial services. Exposure to wealth management and banking is preferred
  • Strong verbal and written communication skills are a must
  • Ability to research, capture, articulate, debate, distill, and communicate the business requirements to a wide range of shareholders
  • Ability to appreciate data and analytics as a way to help tell the story and think through prioritization
  • Presentation, visualization, and storytelling skills are a must have
  • Experience in launching a digital product or a major client-facing application
  • Experience with agile product development and software delivery lifecycle
  • Effective communicator with excellent written communication skills
  • Proven track record of delivery and new product feature creation
  • Ability to prioritize projects and efforts according to business need and industry trends
  • Familiarity with the business services and offerings associated with Chase
  • Ability to influence people at all levels across a broad variety of job functions
  • Demonstrated ability to manage tight delivery timelines and calmness under pressure
  • Commitment and self-motivation suitable to a start-up team
  • Experience with NLP / Conversational AI a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans