Merchant Services is the global payment acceptance and merchant acquiring business of JPMorgan. Merchant Services is a leading provider of payment, fraud management and data security solutions, capable of authorizing transactions in more than 130 currencies. The company's proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.
The Gateway Product Manager - Senior Product Manager will join the Digital Connect domain product team focusing on our JPMorgan Payments Platform. The individual will be responsible for driving the vision, roadmap and direction for the products and related initiatives. The Senior Product Manager, will be responsible for driving the development of the product roadmap and for leading a cross functional team to deliver interconnected product capabilities across business units to drive value to the firm. This position requires a collaborative individual capable of understanding and navigating the impact of new products, enhancements, and brand mandate implications across multiple systems.
Responsibilities:
Establish thought leadership and drive strategy for the evolution and maturation of new products and services
Leader in the development of future products and services that impact Merchant Services and other lines of business
Responsible to partner with Operations and other business stakeholders to bring awareness and understanding of new products and services
Manage the delivery of major projects that can impact the way the business will operate
Create and evolve internal and client facing materials
Work closely with cross functional partners, and clients to understand merchant/client needs, changes in industry landscape, and help drive solutions that are meaningful for clients
Develop product roadmaps, business cases and other artifacts necessary to drive support for new product initiatives
Contribute to the financial success of product outcome, including pricing strategy for products/services
Deliver and maintain accurate, up to date marketing collateral for the product
Structure and present reporting and updates to senior management
Engage regularly with Field teams (Business Development and Relationship Management) to better understand client needs and solicit client feedback
Ensure that projects are completed in accordance with all Risk, Architecture and other relevant firm-wide guidelines
Deliver and/or coordinate product training and knowledge transfer sessions
Identify issues quickly, escalate and bring to closure, with a critical focus on client experience
Maintain relationships with partnership solution providers
Manage vendor relationship including monitoring SLAs, upkeep and maintenance of product
Provide product expertise to partners across the organization to resolve client issues
Qualifications:
Bachelor's degree required/MBA preferred
Minimum of 7 years of experience in product management and development
Project Management experience a strong plus
Familiar with MS Office tools and Jira
Expertise in payments - acquiring/acceptance/payment processing and/or alternate methods of payments experience preferred
Team player and capable of building relationships with key business partners
Ability to work in a matrix organization and learn quickly
Deep understanding of product development lifecycle and deployment of new payment solutions
Talent for communication of complex business topics
General business strategy acumen
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
