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ACS Senior Booking Agent (P3) at DHL Express

Posted in Sales 12 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Erlanger, Kentucky

Job Description:

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 


Start YOUR career with DHL today… 

We currently have an opportunity for an Air Capacity Sales (ACS) Sr. Booking Agent at our CVG, Erlanger, KY Hub.  

This position is part of the US cargo division of DHL Aviation which is an organization that sells excess air network capacity to freight forwarders.  The US ACS group is a high growth unit, with revenue tripling in the last three years to over 100 million annually.   ACS is a key contributor to the success of Express, as the ACS proceeds are returned to the DHL Express in the form of reduced airline costs.

Key Responsibilities:

  • Position will require you to work directly with Network Control, Line haul Planning, Capacity Planning and ULD management at the CVG Hub with a focus on Hub connectivity.

  • Coordinates ACS shipments at the US Hub operational activities to ensure the safe, timely and cost effective processing of shipments. 

  • Work with Express stations, ground providers, 3 party vendors and the hub to develop capacity solutions on behalf of the customer

  • Directs and ensures compliance with established DHL corporate, hub, gateway or terminal warehouse Hub/Gateway, and airline policies, procedures and standards in accordance with government regulations.

  • Communicate to the customer in an effective and concise manner on the condition of their freight during transit 

  • Work with the Express stations, ground providers, 3rd party vendors, and the Hub to develop capacity solutions on behalf of the customer

  • Provide customers technical advice regarding documentation, regulations compliance (e.g. DGR, screening, export docs, etc), and aircraft and ULD load capabilities

  • Analyze load trends for network operations and recommend capacity changes as necessary

  • Work closely with ACS Sales to determine best possible solutions for customer transit requirements

  • Load and book customer shipments using the ACS website CMS

  • Train customer in the use of CMS

  • Monitor all US, LATAM, and Canada AGA’s and allocations

  • Monitor booking emails and answer booking calls

  • Create daily reports including (Bypass, Hot Shipment, Perishables)

  • Update daily closed city spreadsheet

  • Preform daily rebooking when shipments are held at origin/destination

Skills & Qualifications:

  • HS Diploma or Equivalent required

  • BS/BA related field preferred

  • Experience in logistics, transportation, warehouse or industry related field preferred

  • Knowledge of aircraft type and ULD type

  • Prior customer service experience preferred

  • This fast pace role requires analytical thinking and the ability to make quick decisions independently

  • Strong problem solving skills

  • Strong verbal and written communication skills

  • Strong proficiency with MS Office

  • DHL is a 24/7 company so only candidates with the flexibility to work evening and weekends will be considered

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: