Youth Outreach Case Manager at Horizon Goodwill Industries

Posted in Nonprofit - Social Services 14 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Hagerstown, Maryland

Job Description:

Job Summary:

The Youth Outreach Case Manager provides a holistic approach to case management services and providing outreach to program participants who are disconnected youth ages 18-24 experiencing homelessness.  This position is responsible for the identification of and outreach to homeless youth in Eastern Panhandle. The Youth Outreach Case Manager will interact with participants, community resources, staff members, volunteers, and other agency representatives. The position also includes coordination of appropriate community services to facilitate client success.

Essential Functions:  

Examples of work include, but are not limited to the following:

  • Conduct screenings and intakes.

  • Engage in regular outreach to homeless youth.

  • Analyze youth needs and resources.

  • Complete needs assessments for all eligible youth.

  • Assist young adults in developing goals and objectives to formulate successful action plans.

  • Provide case management services including advocacy, referrals, etc.

  • Locating and referring clients to safe and affordable housing.

  • Maintain accurate and timely case records, reports, and statistical data.

  • Interact with low-income populations.

  • Maintain confidentiality within and outside of the agency.

  • Work independently using initiative, creativity and flexibility in meeting participant needs while preserving their dignity.

  • All other duties as assigned.


  • Oral/Written Communication

Articulate thoughts and ideas clearly and effectively in written and oral forms.

  • Critical Thinking/Problem Solving

Obtain, interpret, and use knowledge, facts, and data to make decisions and overcome problems.  

  • Teamwork/Collaboration

Work within a team structure and can negotiate and manage conflict.

  • Digital Technology

Use existing digital technologies ethically and efficiently to solve problems, complete tasks, and accomplish goals. Demonstrate adaptability to new and emerging technologies.

  • Leadership

            Assess and manage emotions and those of others; use empathetic                   skills to guide and motivate; and organize, prioritize, and delegate                   work. Use interpersonal skills to coach and develop others.  

  • Professionalism/Work Ethic

Demonstrate personal accountability, effective work habits, and understand the impact of non-verbal communication on professional work image. Demonstrates integrity and ethical behavior, acts responsibly, and able to learn from mistakes.

  • Career Management

Identify and articulate skills, strengths, knowledge, and experiences relevant to position desired and career goals as well as identify areas necessary for professional growth.

  • Global/Intercultural Fluency

          Value, respect, and learn from diverse cultures, races, ages, gender,                 sexual orientations, and religions. Demonstrate openness,                                 inclusiveness, sensitivity, and the ability to interact respectfully with                  all individuals.

Education and Experience:

  • Associate degree in Human Services and 1-2 years’ experience working with youth/young adults required.

  • Additional experience may be used as a substitute for educational requirement.

  • Valid driver’s license and access to a vehicle on a continual basis.

  • Experience providing holistic case management services to youth/young adults.

  • Experience interacting with volunteers.

  • Knowledge of Eastern Panhandle Social Services networks.

Potential Career Paths:

  • Housing Navigator

  • Associate Director of Workforce Development

Salary: $15.00