Purpose:
Sells and schedules needed service work in the service department.
Primary Accountabilities:

Schedule services appointments. Obtains customer and vehicle data prior to arrival when possible
Greets customers in a timely, friendly manner and obtains vehicle information
Writes up customer's vehicle problem accurately and clearly on repair order
Refers to service history, inspects vehicle, and recommends additional needed service
Advises customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers' specification
Explains completed work and all charges to customers, establishes customer's method of payment, and obtains signature on repair order.
Review repair order to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate
Perform other duties as assigned