Client Champion at PrestoSports

Posted in Information Technology 7 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Gilbert, Arizona





Job Description:

About PrestoSports

 

PrestoSports provides industry leading sports technology solutions and support to help athletic organizations create fans for life. We are a SaaS company providing technology to colleges and conference offices. Backed by Battery Ventures, PrestoSports delivers solutions for building athletic brands, igniting fans, and funding sports programs. Battery Ventures formed it's sports divison in 2017 which included the acquisitions of PrestoSports, Stretch Interent, and Black Diamond (SIDHelp). PrestoSports is committed to delivering customers a more expansive suite of software solutions to help them nurture and grow their tight-knit communities of members, fans, athletes and coaches. 

Job Overview

We are looking for someone to help maintain the valuable relationships we’ve built with our clients. While the ability to quickly learn basic technical skills is important, we’re not looking for a run-of-the-mill tech support specialist; we’re seeking an individual with outstanding communication and relationship-building skills who is interested in playing an integral role in an evolving company. We want someone who shares our passion for customer service.

Regular Duties will include:


  • Above all else, providing world class support at all times

  • Monitoring a variety of live video and audio broadcasts

  • Field and place inbound and outbound calls to clients while proactively monitoring for issues

  • Respond to client and viewer emails using helpdesk software in a timely manner

  • Follow up with clients to ensure issues are adequately addressed

  • Work with clients on a daily basis to provide troubleshooting of broadcast-related equipment, live stats, PrestoSports services

  • Regularly and proactively checking in with clients to ensure satisfaction and solicit feedback

  • Communicate with other departments including sales, implementation, development and technology to ensure client needs are met.

Requirements:


  • Experience in college or professional sports media or B2B SaaS with technical support emphasis (Preferred but not required)

  • Ability to work staggered shifts with nights and weekends required

  • Outstanding communication skills (written and spoken)

  • Working knowledge of G-Suite, helpdesk software and CRM experience (HelpScout, Salesforce, Service Cloud)

  • A quick learner with an appetite for knowledge

  • Ability to work both independently and in team settings

  • Pays attention to details

  • Proficient using Mac OS and other operating systems

  • Enjoy developing and maintaining client relationships

  • College degree or 1-3 years of customer support experience or equivalent

See job description





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