As a Patient Care Coordinator/ Navigator, you play a critical role in improving the level of care for each patient. At Vituity, we never forget that. To ensure your success, we provide the systems of support you need to help you grow and reach your professional goals. Vituity is among the largest truly democratic physician partnerships and one of the leading multispecialty medical groups in the nation.
The Impact You'll Make
The primary focus of the Patient Care Navigator (PCN) is to guide patients and their families following the discharge from the hospital to assure a smooth transition home. In this role, it is vital to use a patient centered approach and have effective communication. The PCN displays a willingness to explore and acknowledge patient needs, expectations and values. She/he responds to patients needs in a way that is helpful and beyond expectation. The primary goal is to work collaboratively with patients and coordinate care with various healthcare team members to have a positive effect on patient health outcomes by receiving the right care in the right place at the right time.
Additional responsibilities include, but not limited to:
Part-Time position (29 hours per week divided over 5 days)
This position will require four 6-hour shifts and one 5-hour shift per week
The position will also require alternating Saturday coverage with our full-time navigator
Establishes relationships with and serves as primary point of contact for patients
Clearly communicates the purposes and services available to patients, family members and caregivers.
Works with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining referrals or authorizations, arranging transportation, coordinating durable medical equipment (DME), making and confirming appointments, obtaining test results, and other patient related duties as designated
Practices regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital initiatives.
Remains aware of and develops relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provides information on such services to patients as needed.
Receives patient requests for assistance and refers patient to appropriate member of the care team for resolution, unless Navigator can resolve on his/her own and within the scope of the position.
Performs duties under compliance with HIPAA and understand the importance of protecting patient information.
Maintains documentation of all client encounters in excel or software based program, and completes reporting requirements according to program standards.
Attends and represent the organization at training and meetings at the request of or with the approval of supervisor
Fully discloses relevant training, experience and credentials, in order to help patients understand the scope of services the Patient Care Navigator is qualified to provide and refrains from any activity that could be construed as clinical in nature.
Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of Adjusted Length of Stay (ALOS), re-admission reasoning and rates, Gaps in Care, health insurance, and other concepts as needed, guiding by local care scenarios.
Required Experience and Competencies:
Requires a high school diploma or GED.
BILINGUAL - SPANISH SPEAKING highly recommended, not required .
Customer service experienced.
Healthcare experience preferred.
Caregiver experience preferred.
Knowledge of computer skills using Microsoft Word, Excel and e-mail.
Entry level knowledge of Excel
Ability to demonstrate phone etiquette and customer service skills.
Ability to communicate effectively in both verbal and written.
Ability to remain organized and manage competing priorities.
Ability to work independently and within established time frames.
Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness -being aware of others' reactions and understanding why they react as they do.
Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making - considering the relative costs and benefits of potential actions and present the options to the patient.
Our passion for patient care unifies us across practice sites and specialties. We know that when we work together as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you're looking for a medical partnership where you can strive to balance great work with a full life-contact us today. Come grow with us!