Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Field Service Clerk in Albuquerque, NM.
The Field Service Clerk performs clerical/administrative functions in support of Field Service personnel in a manner that reflects the company’s vision of working as “One Professional Team.”
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Creates and maintains all fields in computerized work order screens including detail maintenance of notes, parts, labor, miscellaneous, etc.
Creates and maintains paper file for work order documents
Documents approval/disapproval of additional repairs
Enters and maintains expenses in system (mileage, meals, labor, outside purchases, etc.)
Enters SIMS data for service reports
Prints job closing summaries and reviews job when complete
Creates, checks, and mails invoices
Files documents
Enters, prints, and submits for approval P-Card and cash expense reports
Enters, checks, corrects, and submits weekly labor hours report to Payroll by deadline every week
Creates pro-forma invoices for customer review as needed
Assembles work order documents for OTG (scanning) and sends pack to Denver Office Services
Understands, maintains, and checks all monthly work orders for the branch
Uses Daily Reports on the I Drive to assure that work orders have required data (promise dates, using ROP Standards, etc.)
Reviews weekly WIP report to assure no jobs are staying open longer than needed
Receives customer calls and walk-in customers
Interfaces with other Service employees to assure jobs are closed in a timely manner
Communicates discrepancies or problems with job to appropriate person
Interviews customer to obtain all pertinent information needed to open work order (serial number, machine location, purchase order number, etc.)
Other duties as assigned by manager
Competencies:
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Basic knowledge of Microsoft Word, Outlook, and Excel
Work Environment:
Noise: Quiet
Indoors
Physical Demands:
Walking
Talking
Sitting
Use of Hands
Hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Required Education and Experience:
High School Diploma or GED
3-5 years administrative/clerical experience
Additional Eligibility Requirements:
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Pay Rate: Starting at $14.61 per hour
Employee Benefits: Wagner Equipment Co. provides the following benefits to all full-time employees
Paid Time Off (PTO) Plan
Company Paid Holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
401K Savings Plan
Tuition Reimbursement
Employee Assistance Program (EAP)
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
