Welcome Specialist/ Membership/South City/ Full Time at GATEWAY REGION YMCA

Posted in General Business 9 days ago.

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Type: Full-Time
Location: St. Louis, Missouri

Job Description:


This position advances the work of the Y, a leading nonprofit organization committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, in accordance with the Christian principles of the YMCA, the incumbent is responsible for membership acquisition and promoting program registration to new/current members.


Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


Model the YMCA character values of caring, honesty, respect and responsibility through your actions and conversation with members
Engage in active listening with potential members to develop sustainable relationships, determine individual goals and interests
Greet, Interview and tour future members
Create outbound calls and emails to generate future members to tour center
Follow up on membership inquiries
Responsible for tracking and reporting on all tours that result in membership
Responsible for follow up of all non-joins within specified time
Process all memberships via membership software systems and ensure all processes are followed
Schedule all new members for their MYFITness Appointment
Connect members to specific programs and services; process program registration with the intent to increase member utilization of other services as needed
Prospects all non-member program users
Track and provide sales, terms, recovery and MYFITness enrollment updates monthly to supervisor
Track and provide number of "quality" conversations, program enrollments, MYFITness enrollments
Review and assist with the actualizing of member satisfaction surveys and suggestion feedback
Implements, distributes and communicates all membership marketing campaigns and any sales related promotions
Assist with center and association member appreciation and recognition event(s) and program(s)
Educate Members on our not-for-profit mission and increase participation in our Y's Annual Giving Campaign and Volunteer Opportunities
Performs all other duties as assigned.

The YMCA Welcomes a Diverse Workforce

Equal Opportunity Employer M/F/D/V