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Patient Service Representative at Experity, Inc

Posted in Admin - Clerical 10 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Machesney Park, Illinois

Job Description:

Do you love talking on the phone and helping clients? If so, apply today! Experity is growing at a rapid pace and we need you to join our team! 

The Patient Service Representative is responsible for providing customer service to patients, insurance companies, employers, and third parties. This position pays $15.00 an hour!

What we can offer you:

  • Quarterly bonuses

  • PTO and flex-time that allows you to have work/life balance

  • 401k program with an employer match 

  • Employee Ownership program

  • Robust benefit package

  • And more!

What will you be doing?

  • Receive incoming calls and complete account follow-up

  • Receive inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc.

  • Counsel patients regarding obligations related to account balances

  • Review explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursement

  • Apply payments and adjustments to patient accounts as appropriate

  • Review and update patient and insurance demographics as appropriate

  • Maintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelines

  • Responsible for notifying management of any trends or denials

  • Basic understanding of CPT, ICD-9, and HCPCS coding

  • Responsible for resolution and appropriate refunding of credit balances. Includes working credit balance reports as needed

  • Assist with training for new and established employees

  • Other duties as assigned

Skills and Qualifications:

  • Excellent interpersonal skills

  • Ability to function in a fast-paced environment with rapidly changing priorities

  • Excellent organizational, analytical, and problem solving skills

  • Attention to detail

  • Excellent communication skills - both verbal and written

Education and Experience:

  • High school diploma or equivalent 


  • Prior phone experience 

  • One year of customer service experience

  • One year of experience in physician office 

  • Understanding of managed care 

  • Knowledge of medical terminology 

Every team member exhibits our core values:

  • Team first

  • Lift others up

  • Share openly

  • Set and crush goals

  • Delight the client


See job description

Salary: $15.00