Do you love talking on the phone and helping clients? If so, apply today! Experity is growing at a rapid pace and we need you to join our team!
The Patient Service Representative is responsible for providing customer service to patients, insurance companies, employers, and third parties. This position pays $15.00 an hour!
What we can offer you:
Quarterly bonuses
PTO and flex-time that allows you to have work/life balance
401k program with an employer match
Employee Ownership program
Robust benefit package
And more!
What will you be doing?
Receive incoming calls and complete account follow-up
Receive inquiries, concerns, or complaints related to patient accounts from patients, insurance carriers, employers, etc.
Counsel patients regarding obligations related to account balances
Review explanations of benefits for correct adjudication and payment according to applicable managed care contract terms and reimbursement
Apply payments and adjustments to patient accounts as appropriate
Review and update patient and insurance demographics as appropriate
Maintain current understanding of applicable coding guidelines, state and federal regulations, and managed care guidelines
Responsible for notifying management of any trends or denials
Basic understanding of CPT, ICD-9, and HCPCS coding
Responsible for resolution and appropriate refunding of credit balances. Includes working credit balance reports as needed
Assist with training for new and established employees
Other duties as assigned
Skills and Qualifications:
Excellent interpersonal skills
Ability to function in a fast-paced environment with rapidly changing priorities
Excellent organizational, analytical, and problem solving skills
Attention to detail
Excellent communication skills - both verbal and written