We're looking for a VP of Product Design for our Innovation Accelerator to help create and drive the next generation of financial experiences for JPMorgan Chase & Co. (JPMC). Whether observing users, co-creating with stakeholders, or working with fellow team members, you are passionate about representing the human perspective and translating insight into tangible and delightful customer experiences at the intersection of digital products and financial services. Your design work will have reach and impact on a massive scale in the financial services sector while working in a creative, dynamic and fast pace environment. Location
Our office is located in Palo Alto. However, due to Covid-19, most of us are currently working remotely. When the team returns to the office it is expected the candidate to be based in Palo Alto.
Role & Responsibilities
Participate in the end-to-end design process contributing to the generation, critique and iteration of digital products and services across various financial touch points, channels and entire eco-systems.
Plan and conduct user research with current and potential customers, in close collaboration with design and business leaders in the organization.
Translate and bridge research to tangible design opportunities and outputs (often times playing at the intersection of UX, research and service design).
Facilitate co-creative sessions (e.g. user research, brainstorming, concepting, validation) with key stakeholders.
Create tailored artifacts such as presentations, reports, visual maps, prototypes, story boards, service blueprints, journey maps, personas, etc. to help our stakeholders understand and drive actionable paths forward.
Deliver wireframes, screen flows, high-fidelity screens, and visual assets to support the product development process.
Create click-through prototypes, presentations, and videos to showcase product vision and get buy-in from key stakeholders.
Drive design thought leadership internally and externally across the firm.
Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields.
+6 years industry experience with demonstrated track record of creating new digital concepts/products/services.
An online portfolio or samples of work demonstrating relevant experience.
Proven experience designing applications that balance user needs, commercial interests, and technological constraints
Experience working in multi-faceted and complex stakeholder environments; working closely with product, business, technical and design leaders
Ability to concept and create prototypes (even in lo-fidelity) to learn and improve your ideas
Proficiency in design, prototyping, and presentation software such as Figma, Sketch, Adobe Suite, and Keynote.
Understanding of UX design principles and ability to bridge service experiences and touchpoints within a digital and product design context
Strong visual communicator with ability to communicate abstract design concepts visually, in a beautiful, clear and engaging manner.
The softer required Skills
Demonstrated ability to thrive in an ambiguous and dynamic multi-disciplinary environment balancing and managing diverse stakeholder needs
Outstanding verbal and written communication skills to present up to C-level executives
Ability to collaborate across various functional areas in the organizations and make the case for change through design
Nice to have
Experience within corporate and/or external innovation consulting firms focused on digital design and innovation
Proficiency in design thinking and service design methods/mindsets
Experience in the application of design systems (e.g. Material Design)
Knowledge/past experiences in financial services
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.