Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.
Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.
Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputational, operational, credit, market and regulatory, among others.
The Digital Fraud Innovation and Strategy Team
The Digital Fraud Innovation and Strategy (DFIS) team is part of the Consumer Banking Risk Management and Fraud Center of Excellence (COE) team within CCB Risk. The team is responsible for implementing fraud prevention strategies for new products and significant changes to existing products, focusing on the Digital space, as well as understanding, building, and implementing new functionalities and capabilities in the fraud space.
We are seeking a candidate who has highly developed analytical skills; who is capable of understanding and simplifying large amounts of data from various data sources, leveraging and understanding new capabilities, and using data to draw conclusions. A successful candidate in this role will be a continuous learner with intellectual curiosity, who is comfortable with undefined or new processes.
This role will specifically focus on the Payments new product launch book of work, as well as the migration of existing payments decisioning to target state.
This role will be expected to:
Interface with Run the Bank (loss line ownership) Fraud Strategy team, Authentication Oversight and Product teams, Payments/Tokenization, Originations, and Servicing Product teams, and other key product stakeholders to understand existing strategies and determine how best to build strategies in the target state environment
Understand the existing available data, as well as new data that may relevant for new products, and determine if existing strategies can be improved upon.
Design and build new strategies and profiles required to support fraud and account takeover assessments to support new products and/or the use of new functionality available.
Work with CCB Fraud modeling team to understand how the model scores will be used in strategies and how strategies overlay with new models. Assist CCB Fraud modeling team where necessary.
Work with Product Risk managers and other stakeholders to design the customer treatment strategy associated with mitigation of fraud risks for new products.
Determine appropriate reporting (KRIs, KPIs) for post launch and work with reporting resources to build and launch.
Post launch production validation and loss management - research, data analysis, and introduction of new strategies to combat initial fraud.
Train and knowledge share with Run the Bank team to assist in transition.
At least 3+ years related data analytics work experience
Bachelor's Degree in Data Analysis, Economics, Mathematics, Statistics, Management Info Systems, or other analytical discipline
Preference given to candidates with a graduate degree, analytical discipline preferred
Must have work related experience in data analytics and reporting using SAS.
Must have experience in SQL using various tools such as Toad, SQLdeveloper etc.
Demonstrated ability to work in a machine learning environment, using big data analytical based tools; experience with Alteryx and Tableau a plus
Must be able to collate from various data sources (data warehouses, different database environments) and analyze large amounts of data and summarize findings for various audiences, including senior management
Must have proven ability to work with large-scale/complex issues and work effectively across functional and organizational lines
Ability to work in a fast paced environment and react to changes efficiently and effectively
Must be able to take a balanced approach to solving business issues, including ability to weigh trade-offs between losses, revenue, overall profitability, and delivering an exceptional experience for Chase customers
Ability to independently prioritize a book of work across competing priorities and projects, while consistently meeting deadlines
Advanced skill level in Microsoft Office products (Excel and PowerPoint are key)
SAS basic and advanced certification a plus
Experience with NICE Actimize vendor products a plus
Experience with and understanding of Digital banking products a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.