Posted in General Business 3 days ago.
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Location: Austin, Texas
The Community Manager is based in the field and works across a cluster of branches to develop a community outreach and engagement program. This role acts as a community liaison to build relationships and ensure financial education and product solutions are available to all that are interested. The Community Manager will be responsible for implementing a national community playbook to engage the community in a meaningful wayand will own the planning, execution and reporting of events locally.
The ideal candidate will lead and coordinate a wide range of financial health initiatives in the community, while referring branch and cross LOB client and prospect opportunities. The Community Manager will partner with the Branch Manager(s) to develop deep relationships within the community and have a thorough understanding of any complex interdependencies of bank branches in the communities they serve. The Community Manager will also work closely with the local corporate responsibility representative, ensuring a team partnership approach in the community. She/he will be an active member of the Market Leadership Team (MLT) providing weekly updates on events, success stories and opportunities in the community.
•Develop a community outreach and engagement program that builds community relationships
•Leverages national community playbook (i.e., activation plan) to engage the community in a meaningful way
•Responsible for complimenting curriculum with local programing and events to host in branches
•Builds and manages the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch.
•Owns execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
•Reports results based on event surveys to inform national community teams on opportunities for improvement
•Partners with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions
•Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership
•Partner with Global Philanthropy and Corporate Responsibility to ensure a collaborative approach to events
•Passionate, authentic, bold and a team player
•Executive presence with strong presentation skills in small and large / public group settings
•Is actively engaged and seen as a champion for the local community
•Builds strong relationships with clients, peers, partners and contacts
•Self-starter with a proactive approach, strong time management and prioritization skills
•Strong analytical, strategic and independent problem solving skills
•Proven ability to discover needs and connects clients and business owners to the right resources
•Is organized and has both strong event coordination and project management skills
•Bilingual language preferred (confirm and include specifics where applicable)Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans