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Firmwide Business Resiliency - Control Manager - VP at JPMorgan Chase Bank, N.A.

Posted in General Business 7 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Plano, Texas

Job Description:

The goal of the Firmwide Business Resiliency (FBR) Team is to ensure firm wide oversight on business resiliency. Business resiliency focuses on ensuring that the firm can maintain key business processes, systems and support functions in the event of disruptive events.

Control Management (CM) CM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies and Control Governance & Reporting.

As a Resiliency function Control Manager Vice President, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment.

An expert in Business Resiliency with strong demonstrable expertise in Resiliency Planning, Testing and Crisis Management, the candidate will support the Resiliency teams by critically evaluating resiliency program design and end to end execution. The incumbent will be responsible to assess execution of threat and risk assessments for firmwide resiliency processes, functions, locations and initiatives; and be able to accurately and intelligently articulate risks, threats and vulnerabilities. Internal partnership is essential, especially within Firmwide Business Resiliency (FBR) and various LOBs/Functions.

Control Management focuses on four areas:

  • Control design and expertise
  • Risks and controls identification/assessment
  • Control breaks and resolution
  • Control governance & reporting

Role Responsibilities:

  • Demonstrated understanding and experience in business resiliency including business continuity, disaster recovery and ideally coordinating drills and table top exercises
  • Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
  • Prepare reporting/content for senior management consumption e.g Business Review Forums, etc.
  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
  • Ability to analyse, communicate, articulate Business Continuity governance and compliance trends and program requirements
  • Review and analyze resiliency metrics and reporting (e.g., KRI/KPI) to support business-related initiatives and strategies
  • Effective relationship management with key stakeholders in Resiliency including Senior Business Managers and other senior stakeholders, key business and corporate sector stakeholders and Business Resiliency coordinators
  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Individual must be a self-starter and ambitious to develop in a fast-moving firmwide function, that is forward-looking and Service Delivery oriented

Additional Responsibilities for Managers:

  • Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk
  • Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation


  • Bachelor's degree or equivalent experience required
  • 7+ years of experience in Resiliency function preferred
  • 7+ years of experience in controls, audit, quality assurance, risk management, or compliance preferred
  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
  • Proficient in Microsoft Office Suite (PowerPoint, Visio, Word, Excel Word, Excel Word, Excel Word, Excel Word, Excel Word, Excel)

Desired Skills:

  • Business knowledge - ability to understand the business / knowledge of regulation surrounding business
  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
  • Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Process analysis / design acumen - ability to understand a process and associated risk to inform control design
  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
  • Implementation skills
  • Writing Action Plans, Procedures
  • Change Management
  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans