Commercial Banking delivers extensive industry knowledge, local expertise and seamless global capabilities to clients-including corporations, municipalities, financial institutions, real estate investors and owners, and not-for-profit organizations-with annual revenue generally ranging from $20 million to $2 billion. We offer a comprehensive set of financial products and services including credit, asset-based lending, real estate finance and treasury. We also provide clients with access to investment banking and asset management services.
This position is for a manager to drive the transformation initiative workstreams for all Middle Office operations across Commercial Bank (CB)
CB Middle Office is defined as all operations focused providing an exceptional Client Experience from Client On-Boarding through our Customer Service process
Own the day-to-day related to analysis, project management and delivery of transformation initiatives
Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Conduct quantitative analysis to scope, design as well as measure performance of transformation initiatives
Actively engage product and tech development teams for all domains using agile methodology for client journeys and persona planning
Develop roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees
Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
Manage and influence resources for program execution and readiness
Proven ability to manage team(s) with complex interdependencies and multiple stakeholders
Lead interview campaigns, working sessions, and presentations
Experience working on transformation initiatives end-to-end, delivering business objectives through design (digital-led), systems implementation and operating model / process change
Experience in re-engineering processes, end-to-end process mapping, diagnosing business imperatives and driving change
Strong verbal, written communications and presentation skills - ability to articulate and tell a story
Ability to influence teams across the organization to achieve results. Demonstrated talent to coach / mentor / train others in the organization to raise the performance bar
Hands-on experience in data analytics / data mining techniques and leveraging them to drive transformation objectives
Demonstrated understanding and knowledge of the CB businesses, products and operations
VP level, 6+ years of experience in financial services, consulting, technology or related discipline
Candidates selected will be expected to walk through deliverables developed by them for prior transformation programs, and articulate how the best practices will apply to this role
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.