Digital - User Experience Research Lead, VP at JPMorgan Chase Bank, N.A.

Posted in General Business 11 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Columbus, Ohio





Job Description:

Put your Research experience into action by joining one of our client-centric User Experience teams and shape the future of how people use our products. As a Research Specialist, you will join the planning of multiple project initiatives and contribute to the vision of the global technology team. You'll support our client-first mindset by enabling and supporting library methodologies to drive efficiency and effectiveness. Key responsibilities include building relationships with stakeholders, running qualitative and quantitative research projects from inception to analysis, partnering with UX Designers and communicating research results to leadership.

You'll enjoy a fast paced dynamic where you can help drive valuable change by executing custom research plans. The research specialist must have the ability to work autonomously and deliver high quality insights and strategic recommendations based off research findings. The ideal candidate should also be able to educate leadership on best practices in research and adhere to standards of excellence.

User Research roles require a wide variety of strengths and capabilities, including:


  • Bachelor's degree or equivalent experience
  • Five years of User Research experience
  • Willingness to jump in and run all aspects of research projects, including but not limited to: methodology plans, sampling plans, user experience research, survey design, qualitative moderator guide design, data synthesis and analysis
  • Previous experience of developing and conducting usability testing sessions. User-centric approach that involves rapid testing and iteration
  • Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
  • Familiarity with Qualtrics and/or willingness to learn programming, dashboarding and other Qualtrics insights tools
  • Experience with a variety of generative and evaluative research methods
  • Ability to derive insights from research projects and recommend research based strategic improvements to leadership
  • Ability to suggest and influence sound research plans as well as explain and defend the use for various methodologies
  • Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
  • Ability to be a UX advocate and experience communicating with diverse stakeholders

To be considered for this position, you must have a portfolio available for review.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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