Process Mgr. Sr. - Community Impact Organization at JPMorgan Chase Bank, N.A.

Posted in General Business 8 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Columbus, Ohio

Job Description:

Job Responsibilities

• Broad view across the business to understand, identify and assess potential gaps of core set of policies and practices to deliver on community engagement and inclusion integration

• Identify business specific deliverables including targets for community initiatives and KPIs

• Understand and interpret industry drivers and best practices that help influence LOB policy, where appropriate - remain consistently informed of ongoing changes in external policy and market changes

• Identify gaps and focus areas; develop overall strategic plan to address gaps and maintain performance

• Partner and influence a large set of business stakeholders, including Legal, Risk, Compliance, Controls, Corporate Responsibility, and Government Relations teams

• Influences decisions that impact the organization's P&L - although impact may be moderate

• Individual contributor role and recognized as a technical leader with demonstrated mastery of an area of specialization - home lending, affordable housing, business banking

• Meeting Facilitation and Presentation to Senior Audiences

• Broad exposure to general business functions, lines of business owners and influencers

• May influence and /or shape mid to short term strategic and objective

Skills & Knowledge

• 5-10 years' experience in process management and project management preferred

• Bachelor's degree

• CCB business / products experience or field experience recommended

• Lines of Businesses - Affordable Housing, Home Lending and / or Business Banking knowledge highly preferred

• Corporate Responsibility, Community Engagement or Government Relations background or previous interaction preferred

• Experience with LRCC (Legal, Risk, Compliance, Controls) partners preferred

• Controls and Risk / Process Management experience preferred but not required

• Bilingual skills preferred (Spanish), or experience with multicultural or Latinx audiences

• Critical thinking and non-linear problem solving

• Conflict resolution, change management, influencing, leadership and data analysis skills

• May be required to have business-specific skills or certificationChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans