As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy. Leading a high-performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities. Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments. Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes. In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.

This role requires a wide variety or strengths and capabilities, including:

• BS/BA degree or equivalent experience

• Advanced knowledge of performance metrics and reporting, technical problem resolution, and risk management

• Experience gathering and analyzing data to effect meaningful change in areas that need improvement

• Advanced knowledge of architecture, design, and business processes

• Exceptional coaching abilities that foster top talent and promote a culture of excellence

• Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs

• Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer

• Ability to drive performance and develop teams - recruit diverse talent, run disciplined performance reviews, and regularly collaborate and check-in on priorities to help focus on key results

• Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers

• Provide a stable and resilient operating environment. Emphasis shall be applied toward maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance

Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

The Retail Workplace Technician Lead will be required to supervise multiple initiatives in a fast paced environment with technology that is constantly evolving to improve operations and customers experience. This position requires advanced hands on working knowledge of PC technology, functional experience in networking topology with a high degree of proficiency in administering Active Directory, and printer communication protocols. Candidate must possess an innovative ability to analyze problems, apply quantitative analytical approaches and strong interpersonal skills, including written and oral communication to provide direction and guidance to cross functional teams and field technicians. Initiative to work independently with a sense of urgency and ownership of technology delivery through the lifecycle of a project. The technical lead is also responsible for securing the necessary change authorization that may be required to execute changes in the environment, and ensuring team members adhere to cooperate process, procedures and security policies. This position requires ability to work multiple shifts, weekend, and occasional late/overnight support. Working knowledge of coding and database technologies would be a benefit for future growth in the organization.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans