Implementation Manager at JPMorgan Chase Bank, N.A.

Posted in General Business 3 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Tampa, Florida

Job Description:

This is a client-facing role where you will interact with a client's business and technical resources in order to effectively oversee the set-up of next generation treasury services/cash management products and solutions. Excellent technical, relationship, and project management skills are essential. The ability to be nimble, adapt quickly, and influence partners will be of paramount importance.

The Implementations Team works closely with clients for the setup and testing of Wholesale Payments products including those of a more technical nature. The team supports products such as APIs and e-Wallets, as well as legacy treasury products such as ACH, Check Print, SWIFT, Receivables/Reporting, and PaySource.

The candidate must be able to consult with clients to understand their technical and business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner. The individual will manage multiple complex deals/projects concurrently that may have competing priorities, resources, and timelines - and must be able to support broader program management of large clients. This includes providing guidance to clients on product capabilities, method of payment/currency requirements, gathering and documenting requirements, and analysis and expertise with various formats (JSON, SWIFT MT, ISO XML, NACHA, EDI X12, flat files, etc.).

Ultimately this role is responsible for ensuring client business requirements are understood and satisfied throughout the implementation of payment solutions and delivery against the RFP agreements, while working closely with clients, Sales, Product, Technology, Operations, and Client Service. The candidate will be responsible for early engagement activity; participating in finalist presentations, reviewing implementation requirements with clients pre-mandate, and supporting the roll-out of new products in the Wholesale Payments space.


  • Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
  • Attend and lead client engagement including recurring project status meetings
  • Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline
  • Use tracking tools and systems to document current status, issues, and risks for all active projects
  • Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution
  • When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios
  • Serve as an effective point of escalation on behalf of client
  • Attend meetings and training as required to continue development and product knowledge
  • Provide support to team colleagues when requested; be a subject matter expert for products supported
  • Support roll-out of new or enhanced products and set-up of pilot clients
  • Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
  • Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
  • Adhere to all JPMorgan Chase department policy and procedures


  • Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred
  • Coding, developer or product development skills a plus
  • Seasoned project management and problem-solving skills required
  • Client-facing experience preferred
  • BA/BS degree with 5+ years of relevant industry experience
  • Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences
  • Excellent analytical skills and attention to detail required
  • Effective issue resolution and escalation skills
  • Excellent time management and prioritization skills in a high pressure, competing-priority work environment
  • Able to work in a collaborative team environment and partner with colleagues
  • Willingness to learn and adaptable to change
  • Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)
  • Travel 25%; Valid Passport to travel internationally
  • Excellent analytical skills and attention to detail required
  • Effective issue resolution and escalation skills
  • Excellent time management and prioritization skills
  • Able to work in a collaborative team environment and partner with colleagues
  • Willingness to learn and adaptable to change
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans