As a Scrum Master, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Scrum Masters are open, approachable, collaborative, and enjoy working with passionate people. They're proactive in solving problems to help their team(s) succeed. The Scrum Master drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.
Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow. We're excited to see what you'll bring to our team.
Responsibilities:
Works with the Product owner to align team with the product vision, sprint goals, and other necessary information
Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
Champions continuous improvement activities to reduce waste and increase productivity; coaches teams to conduct continuous improvement events
Seeks opportunities for improvement to the overall effectiveness of teams and the organization
Communicates organizational impediments to leadership; clears impediments for the team
Embraces the concept of continuous learning in your own journey and instills the same in the team(s) you coach
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Strong familiarity and adherence to core Agile values and principles
Experience as a practicing Scrum Master on a team
3+ year of demonstrated experience as a Scrum Master for 2 teams concurrently in an established mature environment with limited complexity and ambiguity
Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration
A mindset of servant leadership
An Agile mindset: \"An attitude that equates failure and problems with opportunities for learning, a belief that we can all improve over time, that our abilities are not fixed but evolve with effort.\" - Linda Rising
Expert with Agile and Scrum framework and its application in Product Development and delivery organization
Solid and proven understanding of various other Agile frameworks such as Kanban & X
Ability to coach and mentor
Ability to collaborate with and influence people at various levels
Sound understanding of Scaling framework such as LeSS
Leverage skills from coaching, facilitation, conflict resolution, and more to serve the team(s)
Ability to flex approach based on the needs of the team/organization
Uses empathy; understand team dynamics and organizational boundaries / constraints
Ability to use and analyze data/organizational metrics to identify trends, demonstrate progress and identify opportunities for the team
Ability to use facilitation skills to help unlock self-organization, autonomy and creativity in the team
Basic understanding of Design Thinking / Customer Journey mapping exercise
Estimation and Planning skills to ensure the team has a healthy backlog
Preferred Skills/Experience:
Exposure to modern engineering practices like Unit Test-Driven Development, Acceptance Test-Driven Development, and Continuous Integration
Knowledge of industry-wide Big Data technology trends and best practices
Hands on experience with project management tools such as JIRA, Confluence, and Sharepoint
Understanding of software skill concepts such as business analysis, development, maintenance, and software improvement
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.