Job Description:

The Head of Marketing Capacity Planning & Prioritization is a transformation leader, delivering executive-level operational management solutions that foster operational excellence, stakeholder alignment, and bottom line impacts to the firm. This individual will be responsible for building a marketing capacity modeling capability to support the Marketing Center of Excellence by predicting needed resource allocation, prioritizing and scheduling work based on expected outcome value and cost of activities, and identifying opportunities to eliminate waste and reduce cost of marketing campaign production. The core mission of this role is to ensure that the Marketing COE can adequately meet LOB demand to message to our customers and prospects.

This individual will report to the Head of Marketing Operations Transformation who is accountable to the JPMC CMO (the Executive Sponsor of the work) and the Firmwide Marketing and CCB Data & Analytics CFO. The Head of Marketing Capacity Planning & Prioritization will need to take a disciplined, data-driven approach to developing and executing strategies to achieve a breakthrough capability transformation roadmap. They must be comfortable dealing with ambiguity and be able to create structure where none exists. This leader knows how to align the resources needed to deliver a new structure.

This is a high-profile position with exposure to different levels of management across all CCB teams and businesses. The head of Marketing Capacity Planning & Prioritization must be able to partner and influence across a highly matrixed organization to enable business and financial results. Finally, we're looking for a leader who will champion and drive culture change, unafraid to challenge the status quo to reimagine how we do business to deliver a consistent customer experience for each LOB marketing team, at the most optimal cost.

Essential Functions:

• Design, establish, and lead a Marketing Capacity and Workforce Management capability, including forecasting
• Manage the capacity modeling and prioritization process for the Marketing COE to service all CCB LOBs for yearly, monthly and daily views
• Develop and prepare key analysis focused on business performance (expected ROI, profitability) as it relates to resource management and allocation
• Long-term strategic capacity planning, annual budget capacity planning, and real-time demand management
• Conduct capacity reviews with Finance and the Marketing COE teams at a regular cadence, supported by data-driven tradeoff and prioritization decisions based on expected ROI and cost-based activities
• Advise Head of Marketing Ops Transformation and Head of Process Transformation on opportunities to reduce waste in operating processes through flow-of-work modeling and cost of activities
• Strong focus on process mining
• Managerial responsibility (future state)
• Champion for both business and culture transformation, leading with consistency, integrity, and humility

Required Qualifications

• Bachelor's degree in Finance and/ or Data Science
• 10+ years previous experience in Finance or Data & Analytics required
• Highly motivated self-starter with demonstrated success in developing and leading large-scale strategic initiatives
• Willingness and ability to put hands-on experience to use
• Ability to thrive in ambiguous situations and operate effectively, even when the way forward is not clear
• Strong presence and speaking skills, with the ability to influence and motivate multiple senior executive stakeholders

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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