As a Client Service Associate for Commercial Banking you are a trusted member of the client's relationship team. In this role, you serve as the primary point of contact for each client assigned or shared by you. You will build and maintain a deep connection to the clients in your assigned portfolio enabling revenue growth and a consistently high level of client satisfaction. The assigned client portfolio may be comprised of operating transactional accounts and treasury products both within the US and across our global footprint.
Develop a relationship with your clients and be proactive in identifying potential issues and solutions
Concentrate on developing a risk appetite to prevent losses and protect the firm and our clients
Practice continuous building and enhancing the client relationship and challenge the status quo
Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
Build in-depth understanding of the client's organization, business priorities and culture and leverage that information proactively with your clients
Deliver on Partner Relationships
Leverage the Firms products and capabilities to continuously add value for the client and relationship team
Ability to work independently and in a team environment to maximize productivity in the most efficient manner
Share your knowledge and become a mentor, help your team succeed
Take ownership, act with a sense of urgency and exceed expectations by over-communicating
Modernize Client Experience
Demonstrate the ability to work in an agile environment
Understand Existing & Upcoming Technologies to support client consultation & requests
Identify situations for use of digital tools and encourage self serve solutions OR Recognize opportunities, overcome objections and solution Digital Adoption self-serve capabilities to your clients
Solicits feedback on digital offerings in an effort to continuously adapt to the ever-changing landscape
Skills required to succeed in this role
Excellent Verbal & Written Skills
Time management and prioritization
Team Player and can do attitude
Bachelor's degree preferred & / or 4+ years of equivalent work experience
Google G suites / Microsoft Office adept
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.