Job Description:
Are you passionate about making a difference in people's lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as a Direct Sales Representative!
The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of over 800 colleagues supporting local markets throughout the southeast is committed to excellence, delivering the most advanced technology and the best service for our customers.
General Description of Position:
As a Direct Sales Representative, you will work closely with the Direct Sales Manager and will be responsible for account management activities for both the multi-dwelling unit (MDU) and HOA/ POA's in the assigned territory. You will own relationships between Hargray and developers, property managers, sales personnel, and/or leasing agents in assigned accounts.
Duties & Responsibilities:
Achieve a monthly sales quota for obtaining new business in assigned territories in a residential market.
Outbound calling (15%), emails (5%), and in-person visits (80%) to prospects and existing customers to sell new services, recommend product upgrades, renewals or add-ons.
Distribute marketing materials, and participate in activities that promote Hargray Product and Services, i.e., trade fairs, city events, informational sessions, etc. during non-business hours (evenings, weekends, and holidays) to cultivate personal sales leads.
Works closely with Direct Sales Manager and builds rapport with and trains ownership/management and appropriate leasing and/or sales personnel; explains roles and responsibilities; provides marketing materials
Meet and exceed revenue and assigned product unit targets within assigned MDU and HOA/POAs.
Ensure effective use of marketing materials by MDU staff.
Seek out and create opportunities to increase penetration and generate revenue.
Engage assigned locations in existing and new programs offered by Hargray. Identify potential marketing and service contract opportunities within the assigned portfolio. Facilitate evaluation and advance the contract process.
Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning Hargray as the best telecommunications choice for assigned territory.
Provide technical support to customers that may include connecting with technical teams within Hargray for troubleshooting, repair and/or installation of existing and new services
Performs other related duties as assigned to ensure an effective operation of the department
Minimum Qualifications:
Associates degree or equivalent education and relevant work experience.
3+ years of outside sales experience.
Ability to achieve goals and determine priorities.
Required to work varying hours, including weekends, evenings, and holidays.
Relationship building skills with internal and external customers are required for this position
Must be highly self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries.
Strong organizational skills and time management skills are imperative.
Excellent verbal and written communication skills.
Ability to work independently and be able to effectively multi-task.
Proficient in computer usage with good typing skills, including proficiency in Microsoft Office suite of products i. e., Word, Excel, PowerPoint, etc.
Valid driver's license and an acceptable driving record (MVR).
Working knowledge of cable television operations, processes, and billing systems is added advantage
