JOB SUMMARY

Provide excellent customer service to new and existing members with various financial needs. Process teller transactions and assist in various branch activities in an accurate and professional manner.  Achieve all sales and productivity goals.

ESSENTIAL FUNCTIONS - Listed below are some of the essential functions to carry out this job.

• Greet members to the credit union and cross sell products and services utilizing listening skills and open ended questions to identify member needs.


• Achieve all individual sales, service and referral goals as well as contribute to departmental goals.


• Process transactions including; cashing checks, processing deposits and withdrawals, loan and mortgage payments and safe deposit payments.


• Balance cash drawer and ensure personal daily settlement; maintain neat and organized cash drawer.  Assist in end of day activities.


• May assist members with the following Member Service transactions:
  
  
  
  • Open new accounts, including savings, checking, money market and certificates.
  
  
  • Process member IRA transactions; council members on IRA contributions and distributions.
  
  
  • Renew certificate accounts, transfer funds and disburse checks as necessary.
  
  
  • Conduct loan interviews, process loan applications, loan closings and fund disbursements.
  
  


• Ensure confidentiality within all areas of responsibility.


• Cross sell and promote credit union products; including deposit and loan products, insurance offerings and business services.


• Adherence with credit union policies that could be amended from time to time.


• Follow all procedures pertaining to the Credit Union’s policies of BSA, USA Patriot Act, and OFAC.  Attend training's when available and to keep abreast of all information regarding changes and updates.  Report to Management any acts of disregard to these policies.


• Successfully complete all company required and job specific training.


• Perform additional duties as required.

QUALIFICATIONS, EDUCATION REQUIREMENTS AND PREFERRED SKILLS

• High school diploma or equivalent


• Good interpersonal skills, ability to work with a variety of team members and customers.


• Ability to work accurately with figures.


• Demonstrate initiative.


• Must be organized and detail oriented.


• Good written and verbal communication skills.


• Proficient with Microsoft Office.


• Bilingual (Spanish and/or Portuguese) a plus

Working Conditions

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.

Physical Demands Efforts

This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions.  Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker’s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.

Mental & Visual Demands

Specific vision abilities required by this job include: close vision and ability to adjust focus

Work Environment

This position typically works in an office environment.  Noise is moderate and typical of conversations and office equipment.

Americans with Disabilities Act

First Citizens’ Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.  The company will provide reasonable accommodations that do not cause an undue hardship.

Additional Notes

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.




• This job description is subject to change at any time.