Job Description:

Customer Support Specialist

Who we are:

BioProcure is a breakthrough Procure-to-Pay service designed from the ground up to serve the Biotechnology and Pharmaceutical vertical. Our core focus is on customer service and weve developed a modern easy-to-use web experience for our clients. We serve a client base of the most innovative biotech research companies as they discover cutting-edge therapies to tackle the worlds most challenging health problems. Would you like to join us in supporting this exciting research? Then read on!

If you're the type of person who craves a challenge, we'd love to talk to you! We have plenty of interesting problems to solve, and we need your help to take our company to the next level. Are you ready to take your career to the next level?

At BioProcure, weve created a company where people are valued and are encouraged to grow and contribute ideas. We invest in our people and helping each of our employees reach their potential. This is an entry-level position with unlimited growth potential. We cant wait to see where you take us!

Who we are looking for:

Applicant should possess strong organizational skills and be able to work independently or with a team to manage multiple projects. Excellent written, verbal communication and computer skills are required. Fast-paced environment; attention to detail is critical.

What youll do:

• Provide customer service via email and phone support.


• Develop and maintain relationships with both clients and vendors through effective and timely communication.


• Research, resolve and follow up on any customer service issues in a timely manner.


• Complete accurate credit applications, tax exemption forms and return authorizations.


• Create, update, and maintain case records in our ticketing system.

 What you’ll need:

• 1-2 years customer service experience


• Bachelor’s Degree preferred but not required


• Highly proficient with MS Office


• Ability to prioritize, handle multiple tasks


• Capable of thriving in a fast-paced and changing environment


• Strong written and verbal skills


• A decisive individual who possesses a detail-oriented perspective


• Dependable, flexible and consistent team player with a positive attitude


• Ability to independently identify, research and resolve issues


• Capable of learning new programs and software applications

 

Our Culture:

We take culture very seriously here at BioProcure and we are constantly thinking of ways o give back to our valued employees. We offer a competitive salary, outstanding benefits, a friendly and welcoming culture, a great work environment and plenty of opportunities to grow your career and have a big impact on our business:

Benefits:

Blue Cross Blue Shield Health Insurance

Dental insurance

Flexible Spending Account – Healthcare & Dependent Care 

Disability Insurance 

Life Insurance/AD&D 

401K with company match

Paid Holidays

Employee Assistance Program/Travel Assistance Program 

Paid vacation time 

 

Perks:

 2 Personal days a year

Your birthday off

1 Work from home day 

On-Site Gym

Standing Desks 

Catered lunch every Wednesday

Friday Social Hour 

Quarterly Company Activities

Snacks and awesome coffee machine

Unique office space

Location: Woburn MA

Full Time

No Sponsorship

United States

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