Pegasus Aviation Services, LLC, an Akima Company, is headquartered at Anchorage Int’l Airport in Alaska, the preeminent International Cargo crossroad for Transpacific Freighter activity. Pegasus serves the global aviation industry Domestic and International Passenger and Freighter Airlines and has an established reputation for quality aviation services. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.

Operations Agents are responsible for working Operations and assisting the company meet goals through the provision of services specific to customer airlines.

This position is an hourly, non-exempt position with salary dependent upon experience and job performance. This position reports to the Operations Manager.

Responsibilities:

• Provide flight operations assistance to Customer airline crewmembers


• Communication skills essential


• Coordinate crew movements with local hotels and transport companies


• Provide timely updates to Pegasus Intranet for Customer airlines


• Monitor movements of Customer aircraft to ensure timely and correct arrival


• Information provided to Pegasus staff to ensure manpower coverage available


• Liaise with Customer airline staff as required


• Carry and operate a radio/pager as required


• Assist other Pegasus departments as required


• Must maintain a pleasant and professional demeanor at all times


• Accuracy when working with numbers a must


• Miscellaneous duties as assigned

Minimum Qualifications: 

• Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, Word


• Previous customer service experience


• Prior experience in airline operations


• Possess a valid driver’s license


• Be at least 18 years of age


• Good communication skills


• Must be a U.S. citizen or show proof of right to work in the U.S.


• High School graduate or GED


• Must be able to obtain airport badge with US Customs clearance


• Must be willing to work occasionally in inclement weather


• Must possess excellent communication skills


• Ability to lift 50 pounds comfortably


• Able to fluently read, write, speak and understand English


• Friendly and outgoing personality


• Ability to work under stressful situations and tight time constraints in a fast paced environment


• Flight crew and customer relationship skills a must


• Must present a clean and neat work area to our customers


• Attention to detail


• Self-motivated, team player


• Required to work nights, weekends, holidays, and varying schedules


• Be well groomed and follow uniform policy.


• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Preferred Qualifications:

• Preference given to those that have previously handled Pegasus specific customers and have airline experience.


• Aircraft Dispatcher Certificate

Background position skill ranking areas: 

Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Write routine reports and correspondence.


• Speak effectively one-to-one and before groups of customers or employees of the organization

Math skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Abilities:

The OPS Agent on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the OPS Agent is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The OPS Agent may be required to climb, sit, and balance.

• While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

• The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision.


• The OPS Agent is occasionally exposed to outside weather conditions.


• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day.  During aircraft arrival the OPS Agent will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

Fair Labor Standards Act Status: Nonexempt or hourly

The above is not intended to list all possible essential functions or requirements as they are subject to change.  The employer reserves the right to revise or change this description.  This description does not constitute a written or implied contract of employment.   All employees are expected to work varying hours of compensated overtime to accomplish various duties.  To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands.  Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.  If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.  The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance.  Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation.  Reasonable accommodation requests are considered on a case-by-case basis.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.