Are you looking to take your career to the next level? Yes? Well, Armanino is an excellent place to start! We operate like a start-up and refuse to adopt a culture of unnecessary bureaucracy; innovation and agility remain at our core. You'll work with clients that define the industry, as we work closely with companies that are changing the world--from small start-ups to large, public entities. You decide where you fit into the equation. Additionally, Armanino's open door policy will allow you access to Partners and Directors who are heavily involved in mentoring and training employees.
As a key member of the IT Services group, the IT Support Technician provides daily support in our Headquarters in the San Ramon office and remote support to the entire firm. The IT Technician provides user support and customer service on firm-wide supported applications and platforms. This is a non-exempt position and reports to the Sr. Manager of IT Services and frequently works with other technical staff in peer and supporting roles.
DO YOU HAVE WHAT IT TAKES?
Associate degree with a major in Computer Science or MIS, or 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Demonstrated knowledge of setting up and supporting remote users
Knowledge and experience of customer service practices
MCP or A+ certification
Solid oral and written communication skills
Customer service orientation
Ability to diagnose and provide root-cause analysis as well as post-mortem
Possess solid attention to detail
Experience in at least 5 of the following skill sets:
Windows 10 & Office 365
MFA
Intune
Mac experience and basic knowledge
Okta
CCH Applications
SCCM basic knowledge
BUT WAIT... THERE'S MORE!
Duties and Responsibilities:
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Installs, configures, and troubleshoots Windows 10 laptops, network issues, mobile devices, and applications
Maintains passwords, data integrity, and file security for the desktop environment
Advise user on appropriate action
Follow standard service desk procedures
Strong documentation and communication skills
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route incidents, problems, and requests and document resolutions
Research questions using available information resources
Stay current with system information, changes and updates
Now, the fine print...
Armanino LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Armanino LLP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino LLP's employees to perform their job duties may result in discipline up to and including discharge.
For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
