Job Description:

Join the #1 hospital in Wisconsin!

We are seeking a Patient Resources Specialist to:

• Manage the full breadth of completing needs assessments and conducting concurrent medical record review using specific indicators and approved criteria.


• Provide resource information, consultation, and direction on available social service resources to patients, staff, managers and physicians.


• Assist patients with processing paperwork required for governmental/community programs and support with appeals process as needed.

Education:

Minimum – Bachelor’s degree in psychology, social work, counseling, or other behavioral science-related degree

Work Experience:

Minimum –

• One year related experience required


• Experience working with a diverse population base, with complex social/emotional needs

Preferred – Previous medical setting experience preferred

Required Skills, Knowledge, and Abilities:

• Ability to problem solve and use critical judgment to enhance decision making


• Understanding of trauma informed care and the impact of ACE’s and trauma across the lifespan.


• Knowledge of local, state, and federal resources available to patients


• Excellent oral and written communication skills


• Ability to work with confidential information


• Ability to work in a fast-paced environment and handle stressful situations


• Excellent organizational skills


• Excellent customer service skills and Patient/Family Centered approach to service delivery


• Ability to maintain clear professional boundaries


• Ability to both accept and receive honest feedback


• Computer knowledge:  Access, Excel, Word, Navigating websites


• Knowledge of medical terminology and familiarity with medication names a plus


• Ability to do intake and distribute cases


• Ability to navigate systems and coordinate patient care

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.​  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

100% FTE, 40 hours per week. Scheduled shifts are 8:30 AM - 5:00 PM, Monday through Friday. Hours may vary based on the operational needs of the department. 

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Learn more about this opening

UW Medical Foundation benefits

Apply Now