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Service Department Dispatcher at Kenworth Northwest, Inc.

Posted in Installation - Maint - Repair 30+ days ago.

Type: Full-Time
Location: Anchorage, Alaska





Job Description:

PAPE' KENWORTH ALASKA – ANCHORAGE, AK


 


SERVICE DEPARTMENT DISPATCHER:  Seeking a Service Dispatcher responsible for scheduling and prioritizing job assignments for Truck Technicians. Position will work closely with other office personnel, Product Support Representatives, Service Manager and Technicians. Primary duties include:



  • Assisting with answering customer questions.

  • Monitoring of Technicians progress.

  • Monitoring work in process.

  • Data entry.

  • Following up on schedules, changes and/or delays and properly communicating these as needed.

  • Reviewing packets for proper documentation.

  • Maintaining incoming work log.

  • Updating advisors on projected completion time for in process work.

  • Communicating well within service team.

  • Maintaining organization with multiple projects moving forward at the same time.

Technical knowledge of heavy trucks and dispatching experience preferred. Applicant must have excellent communication, customer relation and data entry skills. Computer proficiency, including experience with Excel and Word is required. Must be multi-task orientated with excellent attention to detail.


 


Why work for Pape’:



  • Competitive pay based on your skills, training, and experience level


  • Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs


  • Advancement – Pape’ is a dynamic, growth oriented organization with a focus’ on promoting from within.  


  • Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pape’ is known for their stability, their honesty and their integrity.


  • Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!


  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.


  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Behaviors

Required

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required
  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description





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