Catering Sales Manager

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.

Employment Status

Full-Time

Overview

The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels. Candidates must be comfortable in problem solving with client relationships and event management.

Responsibilities

Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Prepare and submit required reports in a timely manner.


• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.


• Know meeting room setups and capabilities.


• Know sleeping room configurations and types.


• Respond to Catering inquires immediately.


• Use the Partnership Agreement to meet client needs.


• Have comprehensive knowledge of all operational departments within the hotel guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.


• Interact with outside planners, vendors for event setup.


• Maintain pricing integrity and propose upscale menus for clients.


• Manage existing accounts and follow up with client re-solicitation to capture future business.


• Work with other F&B managers and keep them informed of F&B issues as they arise.


• Manage the function diary and adjust space in order to ensure maximum potential revenue.


• Be visible on the floor and assist staff as needed during functions.


• Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)


• Plan and execute holiday and special events in conjunction with the Director of Catering.


• Use feedback from client evaluations to improve service and quality.


• Participate in required M.O.D. program as scheduled.

Qualifications

• At least 4 years of progressive experience in a hotel or a related field or a 2year college degree and 3 or more years of related experience or a 4year college degree and at least 2 year of related experience.


• Must be proficient in Windows, Company approved spreadsheets and word processing.


• Proficiency in Delphi preferred.


• Flexible and long hours sometimes required.


• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Maintain a warm and friendly demeanor at all times.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and trainings.


• Participate in M.O.D. coverage as required.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing nametags.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to maintain confidentiality of information.


• Perform other duties as requested by management.