Western Pest Services is a premier provider of pest control solutions. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader.
WESTERN HAS PRINCIPLES
Do what you say you are going to do * Deliver quality work in all areas * Treat everyone with dignity & respect
We take pride in what we do, do you?
We are seeking a client-facing, professional Customer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. Excellent communication, organization, and problem-solving skills are crucial within our fast-paced service industry business. The CSR is responsible for facilitating a positive experience and enhancing the relationship between our customers, service technicians, and operations. If you are a collaborative partner with a strong work ethic, who enjoys providing support and assisting others; this may be the right fit for you.
In this role, you will be responsible for:
Providing exceptional customer service to clients and colleagues
Conducting proactive & timely customer follow-up
Resolving customer issues & concerns
Responding to service and sales inquiries & communicating with field operations
Maintaining accurate records utilizing customer service software applications
Partnering with management to manage expectations and meet deadlines
Managing administrative requests and tasks
Prioritizing & executing special projects and assignments
Facilitating accounts receivable and collection efforts
Following-up on leads and referrals
Assisting in the scheduling of service routes & coordinating schedules.
HERE’S WHAT WE HAVE TO OFFER…
Competitive hourly compensation
Comprehensive benefit package
Medical, Dental, Vision, 401K, Tuition Reimbursement, and MORE!
Paid Time Off (Holiday/Vacation/Sick)
Opportunities for growth, development, and advancement
Think we might be a match?
The expected start date for this opportunity is January 4, 2021.
APPLY TODAY for IMMEDIATE CONSIDERATION!
Why Western?
Western Pest Services has principles - Do what you say you are going to do, deliver quality work in all areas, and treat everyone with dignity and respect.
The Pest Management Industry is growing – and is a recession-resistant line of business
Western is financially stable and a growing subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
Find out more about Western as a company and our culture by checking out our videos including:
Requirements: We require the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license (if required) within the first 90 days of employment (company paid).
Experience
Required
1 - 3 years: Collections
1 - 3 years: Client focused administrative support
1 - 3 years: Customer Service in a service related industry or business
Preferred
1 year(s): Scheduling & Routing
1 year(s): Problem resolution
Education
Required
High School/GED or better
Skills
Required
Problem solving
Customer Service
Scheduling
Client Support
Behaviors
Required
Loyal: Shows firm and constant support to a cause
Innovative: Consistently introduces new ideas and demonstrates original thinking
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Job Security: Inspired to perform well by the knowledge that your job is safe
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)