Job Description:

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Purpose:

~ Responsible for conducting extensive investigations that determine the probability of a Hyundai vehicle model containing a safety related defect and/or a possible noncompliance with the requirements of the Federal Motor Vehicle Safety Standards (FMVSS).

 

Major Responsibilities:

~ Through examination of consumer complaint data, field reports, legal cases, supplier information; dealer reports, plant information, other safety recalls, compliance and consumer metric testing, NHTSA VOQ data and outliers in warranty data, identify possible safety related defects and/or FMVSS non-compliances associated with Hyundai production vehicles.

~ Once identified as a possible issue, conduct a thorough data-driven, but timely, investigation to determine the severity of the occurrence of the issue, the root cause, the number of vehicles affected, the ability of consumers to detect the issue and all probable corrective actions related to this issue.

~ Actively track and manage identified issues based on assigned vehicle component responsibilities throughout complete field fix cycle.

~ Monitor field status and coordinate vehicle and part investigations.

~ Conduct field inspections of post-event vehicles or in-service vehicles at dealerships or alternate locations, if necessary.

~ Provide a concise presentation to upper management that clearly defines the issue(s) and the parameters outlined above.

~ Provide recommendations to upper management on possible field action for the identified issues.

~ Provide immediate notification to upper management of potential catastrophic defects requiring stop sale or immediate field action.

~ Communicate with NHTSA ODI investigators about open investigations, emerging issues, industry trends and NHTSA ODI positions on various recall matters.

 

Authority:

~ Position requires attaining and maintaining a high level of technical knowledge about Hyundai vehicles and automotive components to assist in identifying potential vehicle safety conditions.  This position will have access to Hyundai expertise needed to complete investigations and a direct line to upper management to inform of critical issues identification.

~ Evaluate and validate field action repairs related to recall campaigns on safety matters.

~ Liaise with Hyundai design, manufacturing and supplier affiliates.

 

Education:

 

~ Must have a Bachelor’s degree in Engineering.

~ Master’s degree a plus but not required.

 

Related Experience:

~ At least six years relevant work experience.

~ Experience in conducting timely investigations into equipment failure modes.

~ Experience in gathering and analyzing statistical data.

~ One or more years of experience in the automotive business, including, vehicle safety, design, testing, field reliability evaluation, and service is preferred.

~ Automotive assembly plant or component manufacturing experience a plus.

 

Skill/Knowledge:

~ Results-driven with excellent project and program management skills.

~ Ability to proactively collaborate with peers, vehicle component experts and leadership within the organization and creatively problem solve needed to complete investigations.

~ Ability to concurrently manage a number of investigations in a timely manner.

~ Ability to identify and utilize the corporation expertise related to the issue under investigation.

~ Thorough automotive technical knowledge required.  

~ Specialized knowledge of specific vehicle system or performance areas such as powertrain, chassis, electrical, crashworthiness, etc.

~ Ability to read and comprehend federal regulations related to automotive safety.

~ Ability to accurately analyze high-volume technical data.

~ Ability to present investigation findings to all pertinent levels of the corporation.

~ Aptitude to work well with and communicate clearly with members of various HMA and HMC legal, quality, engineering, testing, and service departments.

~  Ability to establish a professional relationship, work well and communicate clearly with NHTSA Investigators on identified issues of concern.

 

Physical requirements:

~ Normal office duties

~ Must be able to travel to support periodic industry action meetings pertaining to safety-defect data analysis best practices.

~ Must be able to travel to support ongoing field investigations related to ongoing defects assessment concerns.

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

 

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