Posted in General Business 30+ days ago.
Type: Full-Time
Location: quincy, Massachusetts
To support State Street’s 24/7 Security Administration Services Help Desk. Provide internal Help Desk support for our global employee and client base.
Role and Responsibility:
Field incoming calls from global employees and clients regarding application ID access and password support.
Document and report on status of pending inquiries regarding system access issues.
Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.
The ability to maintain confidential information with sensitivity and professionalism is critical.
The ability to self-manage by using internal helpdesk SOP knowledge base.
The ability to adapt to updates in procedures and processes.
Inspire Diagnostics
|
Inspire Diagnostics
|
Inspire Diagnostics
|
New York County District Attorney's Office
|
New York County District Attorney's Office
|
TWB Company LLC
|