This role is open to be based from: Dallas, TX; Chicago, IL; Washington DC; Los Angeles, CA; San Francisco, CA

This role is responsible for working closely with Employee Experience (EE) leadership to shape and implement the practice's vision and strategy both internally and externally.

An ideal candidate must have an entrepreneurial mindset and the ability to demonstrate impact and progress for the practice, have excellent writing and verbal communication skills, be a strategic thinker, excel at detailed analysis and project management, thrive in an independent work environment, show attention to detail and be able to navigate multiple projects and stakeholder groups simultaneously.

RESPONSIBILITIES:

Portfolio and Capability Growth

• STRATEGIC DIRECTION: Understand the business goals of the firm and help implement strategies within the EE practice toward achieving those goals and maintaining a working knowledge of EE offerings

• REPORTING: Lead efforts to provide detailed reports on EE practice metrics, impact and progress to strategic goals

• KNOWLEDGE MGMT: Facilitate knowledge management with regional/global teams to identify new/existing tools, products, capabilities and methodologies within the agency to be shared/scaled broadly;

• BUSINESS INTELLIGENCE: Monitor competitors; assist in identifying new business white space areas and targets

• NEW BUSINESS: Play a supporting role in new business activities, connecting teams with necessary resources, creating practice-specific content (case studies, capability documents)

Community Building and Knowledge Sharing

• Build strong internal relationships across the network

• Drive best practice sharing

• Serve as a resource to local/regional teams

• Be knowledgeable of resources/expertise in other offices and business units in order to facilitate connections that will improve quality and/or efficiency

• Promote and reward cross-office/region/practice/sector collaboration

• Build morale by celebrating successes

• Partner with leaders to host practice calls and send written communication to update global community on new developments, facilitate knowledge sharing and build community

• Organize periodic in-person leadership meetings, managing agenda, content, logistics and all other aspects of the event

• Develop and coordinate content/modules for employee training

Insights and Marketing

• Maintain a personal working knowledge of global trends related to Employee Experience

• Manage and conduct research, track trends and compile research briefs

• Lead and execute internal and external marketing efforts to position Edelman as a thought leader

• Manage editorial calendar of insightful content for internal and external audiences

• Manage practice social media presence, in partnership with marketing team

• Develop content based on trends, insight and/or Edelman IP

• Identify/secure/optimize conference engagement and speaking opportunities for practice leaders

• Develop speeches and presentations for practice leaders

Operations

• Develop, implement and continuously improve practice processes

• Actively seek and suggest better ways of getting things done across the practice

• Support quarterly reviews of Employee Experience and annual planning processes

• Oversee practice operating budget and use GFS tools to maintain proper financial processes

• Work with financial manager, quality team and others to analyze and report performance data

• Manage all internal reporting for the practice, working with regional and local counterparts to gather input

• Develop solutions to a wide variety of problems, including those in program management, internal communications and balancing organizational needs

About You

• At least eight years of relevant experience in Communications Marketing and/or related fields, including research, advertising, management consulting, public affairs, media or publishing


• MBA (experience in client services a plus)


• Exceptional secondary and analytical research skills


• Strong process and project management skills


• Knowledge of financial management reporting


• Presentation and plan development experience


• Excellent verbal and written communication skills


• Strong proficiency in PowerPoint

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Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age's 2019 A-List; the Holmes Report's 2018 Global Digital Agency of the Year; and, five times, Glassdoor's Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

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