Job Description:

*Non-CDL position

Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,300 employees, in seven (7) states, working at approximately 180 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company will celebrate 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the Bumper to Bumper family.

The Warehouse Delivery Driver will primarily determine the priority of deliveries, receive and review delivery orders for completeness and maintain a clean driving record while adhering to company policy. The majority of deliveries will primarily focus on automotive replacement parts and may include the delivery of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide exceptional customer service. This includes but not limited to: assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.


• Abide by rules of the road and laws for safely operating a vehicle.


• Determine the priority of deliveries including the most timely and efficient route, when not directed by a Manager or Counterperson.


• Receive and process orders and other documents by reviewing for completeness and clarity before delivery.


• Maintain a clean and well running delivery vehicle by performing routine maintenance and inspections.


• Ability to safely drive a vehicle in different weather and traffic conditions.


• Check in freight, stock and retrieve parts.


• Handle cash and credit transaction.


• Help answer telephone and wait on customers.


• Work store inventory/assist in other location’s inventory, if assigned.


• Maintain a clean facility inside and outside. This includes but not limited to: sweep, mop, pick up trash, straighten and dust shelves, rearrange stock, etc.


• All other job duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Teamwork - Contributes to building a positive team spirit; supports everyone's efforts to succeed.

Adaptability - Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Sales Skills - Maintains customer satisfaction; maintains records and promptly submits information.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Safety and Security - Observes safety and security procedures; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); auto parts experience a plus

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge including web browsing and knowledge of Microsoft Office.

Certificates, Licenses, Registrations

Valid Driver's License (Class E required for MO locations), clean driving record

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is frequently required to stand; walk; sit; climb or balance and talk or hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and vibration. The employee is frequently exposed to wet and/or humid conditions and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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