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Temporary Insurance Specialist at Farm Credit Services of America

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Mitchell, South Dakota





Job Description:

Farm Credit Services of America is looking for a temporary Insurance Specialist that will establish, develop and maintain strong and effective working relationships with customers, prospects, team members and visitors to the retail office by providing a consistent quality level of service, which is timely, thorough and responsive to customers and exceeds their expectations. Handle daily customer monetary transaction processing needs, and responsible for retail office monetary accounting activities and funds deposit. Provide general administrative support for the Vice President and marketplace team. Work in a team environment to accomplish team goals.

Job Responsibilities:


  • Greet and assist customers, prospects and visitors when contacting the retail office. This includes face-to-face interactions, telephone communications, written correspondence, and electronic communication. Take ownership of each situation until handled to the customer's satisfaction, which may include involving other team members. Offer assistance and make every effort to take care of customer's needs. Administer the office phone system. Understand proper phone protocol and monitor availability of other team members for phone/customer accessibility

  • Coordinate and handle monetary transaction processing including remittances, payments, transaction keying, wire transfers, automated payment requests, and on occasion prepare loan advance disbursement checks for existing loans.

  • Consistently promote and cross-sell customer facing technology products and services. Respond to customers inquiries and answer questions on customer facing technology to include Agripoint, Remote Deposit Capture, Account Access and other systems as applicable.

  • Balance and post all daily accounting activity to include,

    • Prepare the daily funds deposit

    • Complete check scanning

    • Ensure all funds are forwarded to the appropriate depository bank.

    • Verify and process ACH wire requests

    • Mail Statements of Account to customers. Participate in shared relationship channel to track and file UCC continuation notices in a timely manner and complete collateral releases.



  • Monitor non-employee (i.e. vendor and customer) access to work areas within the building. Validate vendor identification, work orders, and access requirements prior to allowing access to work areas in the building. Serve as facilities expert and primary liaison for building and facilities vendors; custodian for security keys, drop box keys, etc. Monitor vendor contracts as well as contact for FCSA facilities team. Monitor and maintain pool vehicles assigned to office. Serves as a vendor contact person for office machine service repairs.

  • Contact customers to resolve overdrafts and past due's, involving other team members as needed.

  • Complete mail pick-up, delivery and distribution; overnight mail processing; and complete email distribution of daily, weekly and monthly reports.

  • Coordinate completion of the following daily activities:

    • Forward office-related invoices; order customer drafts;

    • Order and maintain office supplies;

    • Coordinate loan file record retention;

    • Maintain internal controls file

    • Scanning of customer financial records for loan purposes

    • Monitor and maintain shared retail team mailbox and team channels in Relationship software

    • Coordinate the process for handling AgDirect loans when received at the retail office.

    • Assist with crop insurance customer mailings as well as scanning and indexing insurance forms.



  • Provide general administrative support for the Vice President and marketplace team, including but not limited to:

    • Meeting and event logistics coordination, including scheduling location, ordering food, sending out communications, etc.

    • Assist with direct mail campaigns

    • Coordinate orders from company store

    • Assist with coordination of ad placements, press releases, etc.



  • Ensure that Customer Legal Name verification is completed.


Minimum Requirements:

  • Two-year college degree preferred and/or a combination specialized training and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job function.

  • Up to two years related experience required with experience in customer service and monetary transaction processing preferred.

  • A broad working knowledge of Farm Credit Services of America (FCSAmerica) processes.





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