Job Description:

Business Systems Analyst II

JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels.

The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that users increasingly expect.

In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. Our team is at the heart of driving transformation for Collections and Recovery, focused on developing innovative offerings for our users.

Job Description:

We are seeking a highly motivated analyst to play an active role in defining and executing our product roadmap. This role works across the products, lines of business and functions to create transformational strategies aligning with innovative capabilities and data analytics to design the target state. With dedicated leadership aligned to each function within the team, the group as a whole works collaboratively to seek breakthrough, innovative solutions through analysis, strategic thinking, and agile discovery, development and deployment.

A successful candidate will be passionate about delivering impactful user experiences to our customers.

This position will provide a unique opportunity to operate in a start-up-like environment within the bank. We operate in a hyper-collaborative way in which we value and expect the following behaviors:

• Put customers first
• Value common sense and simplicity over complexity
• Make decisions quickly and move nimbly
• Celebrate diverse ideas
• Succeed and fail together as a team

Primary responsibilities:

• Contribute to the strategic development, ongoing refinement & execution of the Collections roadmap
• Manage existing features and actively lead the research definition and development of new features to advance the product roadmap
• Be an active and engaged team member and subject matter expert on product features and ensure the design will meet the business need
• Ensure documentation in Jira and Confluence are captured for future audits and reference
• Participate in test strategy to ensure changes will work end to end
• Perform post implementation wellness checks to ensure delivered functionality meets expectations and provide ongoing product support
• Continually drive Collections and Recovery products towards a meaningful balance between user needs business objectives and technical feasibility
• Drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
• Build relationships with multiple diverse stakeholders across JPMorganChase
• Partner with senior product owners to progress the Collections product roadmap; act as voice of the customer and drive product vision in forum where senior product owners are not present

Qualifications

• 5-7 years product management experience, or equivalent - including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps
• Experience & comfort working within non-linear design & development processes
• Experience in the design & development of service offerings that span multiple channels and form factors
• Strong knowledge of Collections and Recovery applications and products across CCB
• Ability to synthesize large amounts of information to inform decisions and drive work forward
• Ability to thrive in a fast-paced, collaborative and cross-functional environment
• Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
• Experience working in agile/scrum teams preferred
• Minimum BS or equivalent level of education/experience required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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