WHAT YOU WOULD BE DOING: 

As part of the End User Computing Warehouse team, you will be responsible for the high-volume, centrally managed workstation hardware and software necessary to support the warehouse environment. 

In this role you are responsible for the implementation and support of all end-user endpoints, software and the systems used to access, deploy, and manage them. The ideal candidate will have good troubleshooting skills, excellent customer service skills and the ability to track multiple details to conclusion.

What You’ll Do:

Technical (100%)

• Manage workstation Devices (hardware, software and connectivity) incidents through to resolution. In the Office environment, the devices are primarily desktop or laptop computers; in the Warehouse environment, the devices are primarily Winterms, scanner, radio-frequency guns, printers or other equipment to scan and record data from product lines.




• Respond to support requests submitted via multiple channels (ticket, e-mail, phone, chat, etc.)




• Good skill level in troubleshooting of end-users workstation hardware and software.




• Adherence to documented processes & procedures.




• Escort of vendors & facilities contractors within restricted areas.




• Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time.

Required Qualification: 

• Associate’s Degree in a related technical field of study or 2+ years work experience and/or any equivalent combination of experience and training in software, hardware & technology applications: Zendesk, G Suite, Office365, Active Directory, Windows 7, Windows 10 and Mac OS.




• Must possess excellent customer service skills.




• Must possess good communication skills - speak and write articulately.




• Follow-through skills; ability to track multiple details to conclusion; document findings and solutions.




• Must have a teamwork attitude.




• Must partner with other departments to establish a positive work environment.




• Must be able to work under pressure and adapt - short deadlines, late requests, new requirements.




• Must be able to accept and adapt to rapid change in the IT environment.




• Act with ownership, accountability, honesty and urgency.




• Availability to travel (Warehouse Environment)

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.




• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.




• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.




• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 




• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 




• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 




• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 




• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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