For more than 23 years, Verisign has maintained 100 percent operational accuracy and stability for .com and .net - managing and protecting the DNS infrastructure.  Our global servers process millions of DNS queries every second. Because these services underpin the online connectivity of the Internet, our products must be absolutely correct and remain available – even during the most extreme Internet spike load events. 

Verisign is currently looking for an IT Asset Management Analyst in the MIS team that would support and build enhancements within Verisign’s Aspera Software Asset Management (SAM) platform with COTs/SaaS integration as well as provide technical support to internal business customers. This person will help understand functional requirements to provide lean and effective solutions using the appropriate technology stack in an agile manner. They will also support other teams in testing, implementation, and production support where needed. 

Key Responsibilities:  

• In-depth knowledge of vendor agreements, cloud services and IT contracts licensing (such as Microsoft, IBM, Cisco, Oracle, VMware, Red Hat, DigiCert)


• Working knowledge of ServiceNow components such as Service Catalog, Change-Incident-Problem Management, Asset Management, CMBD, Release Management, etc.


• Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise


• Support software and web architecture requirements analysis, development and maintenance


• Design and develop smart and innovative solutions to satisfy business requirements - Work within an agile team of engineers and systems analysts to develop high quality applications and products in the existing landscape with a vision for the future


• Develops deep understanding of tie-ins with other systems and platforms within the corporate systems landscape


• Ensures key technical design documentation is completed to a high standard


• Hands-on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories


• Writing and maintaining strong unit, functional and integration tests to be automated in a continuous integration environment


• Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting 


• Continuing to evolve our application platform to meet scaling, security, and compliance needs


• Can-do positive attitude and a penchant for improving processes and systems


• Administer, configure and maintain Verisign’s Aspera Software Asset Management (SAM) platform – SmartTrack, SmartCollect, LC4O, LC4O365 products with ServiceNow and various other systems integration

Qualifications:

• 5+ years of experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on-premise and SaaS software


• Experience working with Aspera, ServiceNow Asset Management, SNOW License Manager or HP Asset Manager


• Excellent analytical, communication and problem-solving skills


• Self-starter with the ability to multitask and thrive in a fast-paced environment and be capable of dealing with conflicting priorities with ease.


• Ability to assess technology needs/requirements and develop solutions to meet them


• Customer service focused - the ability to deliver sustained high performance and high levels of customer satisfaction


• Ability to communicate both verbally and in writing in a clear and concise manner


• Work well under pressure with differing levels of management


• Minimum 1-year experience with Aspera SmartTrack, SmartCollect, LC4O, LC4O365


• Experience with ServiceNow desirable


• Ability to break down complex tasks and explain solutions.


• Knowledge of Software discovery tools (i.e. BDNA, JAMF, SCCM, etc.)

Nice to have:

• Certifications in Software Asset Management (SAM) is a plus


• Advanced Microsoft Excel knowledge is a plus


• Exposure to collaboration tools such as SharePoint, Confluence and Jira


• Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA

Educational Qualification:

• Minimum of 8 years of related experience with a Bachelor’s degree in Computer Science (or equivalent); or 6 years and a Master’s degree in Computer Science (or equivalent)