Perform all calibration work including target assembly & set up, required measurements, pre and post scanning of vehicle, pre and post test driving of vehicle, and troubleshooting as needed
Manage scheduling of calibration jobs including coordinating with installers on scheduling
Answer customer phone calls for scheduling, questions, and follow up
Lead sales and new customer addition efforts in local market via
Cold calling
Customer visits
Demonstrations
Facilitate and host Continuing Education courses for insurance agents in local market as needed
Responsible for delivering sales targets and managing operational costs to budget
Manage billing customers and insurance, and collecting for all jobs as needed
Track and report on specified quality measures
Maintain cleanliness in all areas of the shop including bay areas, waiting rooms, and restrooms
Adherence to NSG/Pilkington Standards of Business conduct and Its Values
Adherence to NSG/Pilkington Safety Standards and Practices
Other duties as assigned
Qualifications Required:
Excellent communication skills and ability to effectively interface with people of a variety of backgrounds and technical expertise
Ability to learn new technologies and processes, and adapt to change
Self-starter requiring minimal supervision with ability to work independently
Hands on position in warehouse environment
Understand B2B environment
Proficient with Microsoft Office products (Excel, PowerPoint, Sharepoint, Billing, and Word).
Proficient with SAP or ability to learn quickly
Education and Experience:
BS/BA degree or 5+ years’ supervisory experience without degree or significant experience (7+years) with Aftermarket Glass Replacement industry along with demonstrated leadership abilities required.
Other Requirements:
Without assistance, must be able to lift up to 70 pounds
Ability to operate basic hand tools
This position could require travel up to 15% of the time based on business need including overnight travel
Must have valid driver’s license and good driving record
Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements
Authority and responsibility for quality for this position is defined in the Quality Manual/local documentation and apply as appropriate.
We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.
NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.
