Patient Advocate (Medicaid Eligibility)

Cognizant (formerly Bolder Healthcare Solutions) is currently hiring for a Patient Advocate to join our team in Cincinnati, OH.  We are currently hiring for full-time schedules and are seeking professional, motivated individuals who are passionate about helping those in need.

Schedule: full time, Monday-Friday 8:00am – 4:30pm

Position Description:

The Patient Advocate will assist patients in a hospital setting with applications for benefits through Medicaid, Social Security Disability and/or hospital charity program assistance. We ensure that Medicaid, Social Security, County Indigent or other types of eligible funding for health care services is received for patients onsite at a local hospital. This includes assisting the patients and others to complete forms, applications and other paperwork. Other duties will be assigned.

Responsibilities include but are not limited to:

• Collect and review patient information to determine patient's eligibility for Medicaid and charity programs


• Prepare documents; review for accuracy and completeness


• Provide technical assistance on agency issues, services, program(s)


• Maintain and/or create files or record keeping systems. Sort, label file and retrieve documents or other materials


• Ensure adequate documentation is maintained


• Manage caseload (uphold daily productivity standards)


• Computer proficiency skills are required


• Retrieve, sustain and communicate all designated reports


• Maintain database (This would include documentation of face-to-face and telephone patient contacts. Daily goals will be assigned and monitored)


• Develop and maintain professional relationship with hospital staff

Requirements:

• Bilingual in Spanish/English is preferred


• High school diploma or equivalent is required


• Degree preferred but not required


• Must have valid driver’s license and willing to travel locally if needed


• Background in Social Services or Customer Service is preferred


• We are seeking professionals who are compassionate about helping those in need


• Previous experience working with Medicaid eligibility and/or in a medical office setting is an advantage


• Experience with EPIC system is preferred


• Must have the ability to maintain and respect confidentiality and HIPAA guidelines


• Must be highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and time managerial skills


• Flexibility is a must in both schedule and job duties

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