UPS is currently looking for a Test and Repair Operator (TRO). He/She will be responsible for following detailed procedures to accurately diagnose, test and repair the customer's failed product within standard times. The TRO follows detailed instructions covering virtually all procedures while meeting established repair, quality and cosmetic standards. Equipment data is entered into a PC-based database maintaining integrity of customer's product information. Technical guidance is received, as required, from the supervisor or senior technician. The TRO works within a team environment and demonstrates cooperation within the work group and management. The supervisor and/or senior technician audits the TRO's work.
Responsibilities and Duties
Ensures compliance with repair, quality and cosmetic procedures and standards
Acquires skills necessary to perform assigned tasks
Achieves standard test times while adhering to documented procedures
Brings exceptions to the attention of a supervisor and/or lead person
Demonstrates cooperation and willingness to work within a team oriented environment
Knowledge and Skills
High school diploma or equivalent
Ability to read/follow detailed oral and written procedures
Ability to demonstrate mechanical aptitude
Ability to lift 70 lbs.
In-depth knowledge of BIOS and ability to manipulate
Good working knowledge of Windows 10 and macOS
Skills in Microsoft Office, specifically Excel
Ability to diagnose issues pertaining to computers (e.g., hard drive failure, system board failure, cooling problems, etc.)
Tech savvy
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
