As a member of the OnePeak team, your goal will be to keep our patients as happy and healthy as possible! This role will require you to perform a variety of tasks including, but not limited to, the duties listed below. In this position you will work collaboratively with all internal and external staff to support patient care, exhibiting flexibility, and a can-do attitude. We are a wellness-oriented office so education is VERY important! This means all staff must take time to learn about our approach to wellness and how it impacts our patients' lives, so they can speak confidently and passionately when talking to patients about OnePeak!
This position will assist in covering a variety of positions throughout the office as trained and coordinated with management/administration. This includes covering lunches or shifts days as needed or regularly for one or more of the following roles:
Fitness and Nutrition Adviser:
Provides safe, comprehensive, empowering, and professional nutrition and fitness coaching
Coordinate patients plan of care with our providers, as necessary
Assist the providers in achieving patient’s health goals
Ensures patients remain motivated to attain their personal health and fitness goals
Engages patients in OnePeak Medical's services, supplements, and technology
Leads nutrition consultations and coaching sessions
Promotes and sells nutrition programs, information and supplements to patients
Performs consultations, both in person and over the phone
Medical Assistant/Phlebotomist:
Work and/or fill as a medical assistant for the selected provider(s)
Train to cover all areas within the office, including lab and front desk as needed
Room patients and taking accurate vital signs, history, and review of systems
Prepare, clean and maintain exam, lab and treatment rooms- including setting up for procedures, cleaning up, and autoclaving instruments
Assists with all aspects of chart entry into the patient's medical record
Chart prepping of notes prior to provider and lab visits and collection of lab reports
Confers with the provider prior to the patient visit with any incomplete orders or labs
Assists with starting chart note and scribing of notes provided by provider after each patient visit
Injections, lab draws, therapeutic phlebotomy, and IV therapy as needed with proper training
Calling and emailing lab and procedure test results
Assists Medical Providers with their "Inbox" and Rx refills/faxes in a timely manner
Collection lab reports to go with each chart prepped
Conferring with the provider prior to the patient visit about any incomplete orders or labs
Front Desk:
Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones and data entry
Provide information to clinic callers according to clinic Policies and Procedures, transfer calls as needed, and work with central reception to ensure adequate phone coverage at all times
Welcome and greet patients/clients/visitors in a manner that is helpful and friendly, determine the purpose of the visit and direct to the appropriate person or department
Schedule patient appointments based on a predetermined appointment arrangement that will allow the clinic to serve an adequate number of patients as established by grant requirements
When scheduling appointments, always verify patient information current and correct patient information. If changes are made, inform patients of any documentation that will be required
Adhere to all clinic policies on safety and security by maintaining restricted areas, safeguarding key-less entry codes and computer system passwords with strict confidentiality
Inform patients of any existing balances noted in the email daily email from the Billing Department or noted in computer and request patient payment
Call patients daily to confirm next day's appointments
Verify method of payment (insurance or cash pay) is correct in EHR and update if incorrect
Perform End of Day Responsibilities (i.e. EOD report to billing and the EOD email to upper management, batching, balancing register, etc.)
Other:
Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed
Attend scheduled department and clinical meetings
Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook
Perform all duties to support successful EHR/EPM maintenance and implementation
Flexibility to attend out of town training necessary for the position
Additional responsibilities as needed by and in support of OnePeak Medical
REQUIRED KNOWLEDGE/SKILLS:
High school graduate degree or equivalent plus 3 plus years’ experience in a comparable health care setting - required
Recent front desk reception or scheduling experience in a medical office - preferred
Medical billing & insurance payor knowledge - preferred
Certification in phlebotomy - preferred
CMA certification preferred - preferred
Nutrition therapy or CPT certification - preferred
BENEFITS:
Medical, Dental and Vision Insurance covered for the employee at 100%
