Morrie’s Auto Group is looking for a Service Manager to join our team. If you are motivated, detail oriented, and enjoy working in a fun, fast-paced working environment, then we have an opportunity for you.
Essential Job Functions:
Combine strong technical skills with people skills to ensure we are providing a high level of customer service within the department.
Responsible for driving profitability and CSI within the service department – meeting both internal and manufacturer goals.
Ensuring customer follow-up through day-to-day management of the Service Advisors, as well as personally dealing with heat issues.
Play an active role in the recruitment, interviewing, selection and development of the Buy Happy service team.
Assist the GM in the overall success of the store, including all store meetings, provide on the job training to the service department, and regular reporting to the GM with any issues or concerns.
Manage the payroll process within the department
Assist the Company in meeting the standards of providing a safe and healthy work environment, while meeting OSHA compliance standards.
Demonstrate behaviors consistent with the company’s expectations as it pertains to interactions with customers, co-workers, subordinates, and vendors.
Qualifications/Skills:
Ability to maintain a level of professionalism and maintain confidentiality in sensitive situations.
Strong verbal and written communication skills
Professional personal presentation
Attention to detail, organizing and planning
College degree in Business Administration, Business Management or a Related Field preferred
3+ years of automotive management experience
Proven track record in customer service
Proficient in operating a personal computer including Microsoft Office – Outlook, Excel, and Word.
Reynolds and Reynolds experience preferred.
Benefits:
We offer competitive compensation, as well as a comprehensive benefit plan – including medical, dental, paid time off, STD/LTD, 401K and life insurance. We also offer opportunities for advancement.
