Job Description:

Do you have any experience in the customer service field either in retail, hospitality, restaurant, clerical work, or call center? If so, then we can train you!    

This position will be working from your home, must live within 60 miles of Des Moines. 
  
What You Will Do…                          
Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.     
  
We are looking for someone to work in our facility in Des Moines, Iowa to provide excellent customer service via in-bound telephone calls (includes upsell/cross-sell offers). Continually performs and meets performance standards of this position.     
  
Skills You Need…    
  
Technical Skills    

• Minimum typing requirements of 25 wpm 


• Simultaneously navigate multiple PC screens and systems 

Communication Skills 
 

• Passionate about helping others 


• Speak in a pleasant tone, retain composure and gain confidence of the customer 


• Proficient ability to read, write and speak the English/Spanish language 

Problem Solving Skills 
 

• Identify and anticipate customer needs 


• Effectively prioritize work time to ensure productivity standards are achieved 


• Comfortable working under pressure 

Customer Focus 
 

• Make customers feel valued and appreciated 


• Attitude to thrive in a fast paced, challenging, team-oriented culture 


• Customer Service background or experience working with people 

Commitment 
 

• Mandatory Paid Training Class: Monday-Friday, 9am-5pm 


• Set work schedule after training (Variety)  

  
EOE/AA Employer including Vets and Disabled 
  
  
  
Pre-employment background check(s) conducted on qualified candidates. 
  
Post-offer, pre-employment drug/health screening(s) required for some positions. 
  
  
  
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at: 
  
Phone: 515-247-7500 
  
Email:  
hremployment@cds-global.com 
  
  
  
If you want to view the EEO is the Law poster, please choose your language:  
English 
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Spanish 
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Arabic 
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Chinese 
  
  
  
  
If you want to view the EEO is the Law Supplement poster, please choose your language:  
English 
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Spanish 
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Arabic 
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Chinese 
  
  
  
  
If you want to view the Pay Transparency Policy Statement, please click the link:  
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Apply Now